Stephanie Martinez
Summary
Performance-driven Sales Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
9
9
years of professional experience
Work History
Customer Experience Representative
CarMax
06.2023 - Current
- Handle a wide range of customer interactions via phone, online, text, and other channels.
- Assist customers in finding and financing vehicles.
- Ensure customers have a positive and personalized experience.
- Answer customer questions and resolve issues
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
- Use knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Achieve sales targets while providing an iconic customer experience
Patient Consultant/ Sales
Seduction Cosmetic Center
01.2021 - 06.2023
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific surgical and nonsurgical services
- Maintain customer records, using automated systems
- Answer customers' questions about surgery, prices, availability, or financing terms
- Responsible for managing patient inquiries, including scheduling consultations and subsequent follow up in converting patients to surgery
- Provided complete patient assessment and communicated with patients to understand medical history
- Thoroughly explaining and assisting patients with financing options we offered, such as third party financing and payment plans
- Provided emotional support to help patients cope with difficult diagnoses or treatments.
- Explained policies, procedures and services to patients.
Office Manager
Atlas Metal Industries
09.2019 - 12.2021
- Aggressively prospect and pursue new client business with a 'high energy' approach to selling
- Responsible for maintaining and increasing monthly sales orders for more than 175 accounts
- Responsible for preparation of payroll deductions and payroll adjustments
- Review reports submitted by staff members to recommend approval or to suggest changes
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
Inside Sales Representative
Super Autos Miami
05.2018 - 09.2019
- Manage and maintain weekly sales goals
- Create and implement marketing plans and monthly business goals
- Built customer base and clientele through cold calling, references, and leads
- Develop and sustain relationships with clients
- Answer queries and concerns regarding equipment, pricing, and availability
Patient Coordinator/Sales
Digestive Medicine Associates
08.2016 - 12.2017
- Educate customers on the benefits of the products
- Respond to requests for care from referring sources in a highly timely manner
- Act as patient liaison, providing excellent customer service and facilitating open communication from the initial visit to post-operative visit
- Represent company at trade association meetings to promote products
- Keep records of purchases, sales, and requisitions
Education
High School Diploma -
Hialeah Gardens High School
Hialeah, FLSkills
- Time Management
- Sales and Marketing
- Customer and Personal Service
- Sales goals attainment
- Product and service sales
- Team Player
- Active Learning
- Negotiation
- Sales techniques
- CRM software
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Experience Representative
CarMax
06.2023 - Current
Patient Consultant/ Sales
Seduction Cosmetic Center
01.2021 - 06.2023
Office Manager
Atlas Metal Industries
09.2019 - 12.2021
Inside Sales Representative
Super Autos Miami
05.2018 - 09.2019
Patient Coordinator/Sales
Digestive Medicine Associates
08.2016 - 12.2017
High School Diploma -
Hialeah Gardens High School
Similar Profiles
Jordan J. ChachereJordan J. Chachere
Sales Consultant at CarMaxSales Consultant at CarMax
Yazmin RodriguezYazmin Rodriguez
Inventory Specialist at CarMaxInventory Specialist at CarMax
Himanshu Manny VyasHimanshu Manny Vyas
Sales, Service, Merchandising Manager at CarMaxSales, Service, Merchandising Manager at CarMax
Natasha RiveraNatasha Rivera
Flow Inventory Associate IV at CarMaxFlow Inventory Associate IV at CarMax
Shonda PhillipsShonda Phillips
Customer Experience Representative at JB Hunt Transportation ICSCustomer Experience Representative at JB Hunt Transportation ICS