Stephanie Martinez

• Answered phone promptly and directed incoming calls to correct offices.
• Confirmed appointments, communicated with clients, and updated client records.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Maintained confidentiality of information regarding clients and company.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Edited and proofread documents for accuracy and completeness.
• Assisted with onboarding of new employees.

State of Arizona Jobs Benefits Department and Department of Economic Security

• Answered inbound calls, chats and emails to facilitate customer service.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained clean, orderly work environment free of hazards.
• Helped train new employees in safe practices and warehouse procedures.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Answered and managed incoming and outgoing calls to schedule employees for multiple shifts at multiple events.
• Handled complaints and questions, and re-directed calls to other team members.