Stephanie Martinez
Atlantic City,Nj
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
21
21
years of professional experience
Work History
Supervisor
Marshall Retail Group
Atlantic City, NJ
05.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Coordinator, Business Operations
Atlantic City skyline
Atlantic City, New Jersey
06.2024 - 12.2025
- Coordinated event logistics for large-scale gatherings and special events.
- Managed vendor relationships to ensure timely service delivery and quality.
- Developed schedules and agendas for operational meetings and team discussions.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Assisted in budget management and expense tracking for various projects.
- Organized training sessions for staff on policies and procedures.
- Oversaw inventory management and supply orders for office materials.
- Facilitated communication between different departments in order to resolve issues quickly.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Cashier, Retail Rep/ Dual Rate Supervisor
Atlantic City, NJTrump Taj Mahal
07.2005 - 05.2016
- Experienced at managing front of store needs in busy environments
- Friendly and with strong communication and organizational abilities
- Seeking role of increased responsibility where strengths in service and sales will be valuable
- Customer service mindset
- Receive return merchandise
- Restocking
- Professional appearance inventory lottery, Assessed customer needs and responded to questions
- Cleaned and straightened work area
- Issued receipts for purchases and gifts
- Bagged merchandise by following standard procedures
- Organized register supplies
- Worked with customer service to resolve issues
- Unboxed new merchandise
- Rotated stock to maintain freshness
- Operated cash register with proficiency
- Maintained gift certificate documentation
- Provided professional and courteous service at all times
- Worked overtime shifts during busy periods.
Education
No Degree - Nursing
Atlantic Cape Community College
Mays Landing, NJSkills
- Performance Motivation
- Technical Proficiency
- Employee Coaching and Motivation
- Continuous Improvement Projects
- Performance Tracking and Evaluations
- Safe Work Methods
- Resolving Complaints
- Job Assignments
- Shift Coverage
- Retail Effectiveness
- Supervising Employees
- Guest Satisfaction
Languages
English
Native/ Bilingual
A1
References
References available upon request.
Timeline
Coordinator, Business Operations
Atlantic City skyline
06.2024 - 12.2025
Supervisor
Marshall Retail Group
05.2016 - Current
Cashier, Retail Rep/ Dual Rate Supervisor
Atlantic City, NJTrump Taj Mahal
07.2005 - 05.2016
No Degree - Nursing
Atlantic Cape Community College