STEPHANIE MARTINEZ
Denton,TX
Summary
Dynamic professional with a proven track record at Sam's Club, excelling in customer service and problem-solving. Recognized for effective teamwork and adaptability in fast-paced environments. Detail-oriented and dependable, I thrive under pressure while managing time efficiently to achieve goals and enhance customer satisfaction. Committed to continuous improvement and personal growth.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Remedies Clerk
Sam's Club
Fort Worth, TX
08.2020 - Current
- Assisted teams in achieving project goals within set timelines.
- Supported various tasks in fast-paced environments.
- Facilitated both individual assignments and group collaborations.
- Responded efficiently to new challenges and acquired new skills promptly.
- Dedicated to ongoing education and personal development.
- Prioritized tasks effectively to adhere to all deadlines.
- Maintained high attention to detail and organization with a strong work ethic.
- Utilized analytical skills to assess issues, explore options, and make sound decisions.
- Expressed ideas clearly through both spoken and written communication.
- Accommodated variable work hours, including evenings, weekends, and holidays.
Certified Nurses Assistant
Corinth Rehabilitation Suites
Corinth, TX
08.2018 - 06.2020
- Assisted patients with daily activities to promote comfort and safety.
- Monitored vital signs and communicated changes to nursing staff swiftly.
- Guided new staff on effective patient care practices and facility protocols.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Nursing Assistant
Heartland of Bedford Rehabilitation Center
Bedford, TX
04.2015 - 07.2018
- Collaborated with multidisciplinary teams to enhance patient care plans and outcomes.
- Trained new staff on procedures, safety protocols, and patient handling techniques.
- Documented patient progress accurately in electronic health records for continuity of care.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Direct Support Professional
Abilene State Supported Living Center
Abilene, TX
08.2009 - 05.2013
- Monitored behaviors and responded effectively to various situations, maintaining a safe environment for residents.
- Collaborated with multidisciplinary teams to develop strategies that improved resident quality of life.
- Advocated for resident rights and needs within the facility, fostering a culture of respect and empowerment.
- Led workshops on developmental activities, encouraging engagement and skill development among residents.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Manager
Taco Bell
Justin, TX
08.2023 - 08.2026
- Developed and executed staff scheduling to optimize labor costs while maintaining service levels.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Abilene High School
Abilene, TX06-2009
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
Costumer skills
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Problem resolution
- Calm under pressure
Certification
CPR / Sirt Trained
- Area of certification Training - Timeframe
Timeline
Manager
Taco Bell
08.2023 - 08.2026
Remedies Clerk
Sam's Club
08.2020 - Current
Certified Nurses Assistant
Corinth Rehabilitation Suites
08.2018 - 06.2020
Certified Nursing Assistant
Heartland of Bedford Rehabilitation Center
04.2015 - 07.2018
Direct Support Professional
Abilene State Supported Living Center
08.2009 - 05.2013
High School Diploma -
Abilene High School