Stephanie M. Avilés Rodríguez
Jacksonville,FL
Summary
Motivated and empathetic professional seeking a position in a Call Center environment, where I can apply my communication, problem-solving, and customer service skills to support client needs and contribute to the success of the team. Committed to delivering excellent service and building positive customer relationships.
Overview
6
6
years of professional experience
Work History
Receptionist
The Salon by Maruka
Jacksonville FL
10.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Owner
Cleaning with Grace by A&S
Jacksonville, FL
08.2022 - 08.2023
- - Provided excellent customer service and communication with clients.
- - Managed scheduling, billing, and customer inquiries.
- - Handled customer complaints and ensured satisfaction.
Cleaning Services
C&W Services
Jacksonville, FL
06.2019 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Preschool Assistant Teacher Technical Course - undefined
Educational Technical College
Bayamon, PRSkills
- - Bilingual: English & Spanish
- - Patience and empathy with customers
- - Conflict resolution and de-escalation
- - Strong multitasking abilities
- - Familiar with customer service protocols
- - Ability to remain calm under pressure
- - Basic computer and typing proficiency
- Call center customer service
- Call center environment
Training
- - Effectively communicated with diverse individuals, including parents, coworkers, and clients.
- - Taught listening and respectful conversation techniques to children, reflecting strong interpersonal skills.
- - Demonstrated leadership through classroom management and customer relations.
- - Praised for patience, attentiveness, and ability to resolve issues calmly and professionally.
Timeline
Owner
Cleaning with Grace by A&S
08.2022 - 08.2023
Receptionist
The Salon by Maruka
10.2021 - Current
Cleaning Services
C&W Services
06.2019 - 10.2021
Preschool Assistant Teacher Technical Course - undefined
Educational Technical College