JHONATHAN OLIVERA
Bellevue
Summary
Customer-focused professional with strong communication, bilingual fluency (English/Spanish), and a proven ability to create positive, productive interactions with clients and guests. Known for delivering high-quality service, resolving concerns quickly, and maintaining a welcoming and professional environment. Experienced in high-volume, fast-paced settings requiring teamwork, empathy, and clear communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Fogo De Chão
08.2023 - 04.2025
- - Collaborate with team members to maintain smooth service operations.
- Delivered exceptional customer service by anticipating needs and providing personalized dining experiences.
- Managed multiple tables simultaneously while maintaining high standards of service efficiency.
Transaction Coordinator
Adrock Realty
04.2022 - 06.2023
- - Explained documents, timelines, and next steps clearly to support client understanding.
- - Ensured accuracy in all paperwork while maintaining a professional and approachable communication style.
- Managed transaction paperwork ensuring compliance with real estate regulations.
- Coordinated communication between clients, agents, and lenders to streamline processes.
FC Associate Tier 3 (Truck Driver & Support)
Amazon.com LAS1 & BFI4
01.2020 - 01.2022
- - Communicated with warehouse teams to coordinate smooth loading/unloading operations.
- - Provided courteous interactions during inter-department workflows in a fast-paced environment.
- Operated material handling equipment to ensure efficient product movement within fulfillment center.
- Coordinated inventory management processes, maintaining accurate stock levels and organization.
Education
No Degree - Nursing
College of Southern Nevada
Las Vegas, Nevada, NV06-2022
Skills
- - Excellent Verbal & Written Communication
- - Customer Service Expertise
- - Bilingual: English & Spanish
- - Conflict Resolution & De-escalation
- - Professional and Friendly Demeanor
- - Team Collaboration
- - Attention to Detail
- - Adaptability in Fast-Paced Environments
- Strong work ethic
- Exceptional customer service
- Guest engagement
Certification
- Life Insurance License — Washington & Nevada
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Fogo De Chão
08.2023 - 04.2025
Transaction Coordinator
Adrock Realty
04.2022 - 06.2023
FC Associate Tier 3 (Truck Driver & Support)
Amazon.com LAS1 & BFI4
01.2020 - 01.2022
No Degree - Nursing
College of Southern Nevada