Stephanie Maxwell
Murfreesboro,TN
Summary
Resourceful Senior Member Service Representative known for high productivity and efficient task completion. Possess specialized skills in member relationship management, conflict resolution, and policy interpretation. Excel at communication, empathy, and problem-solving, ensuring member satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Senior Member Service Representative
Redstone Federal Credit Union
Murfreesboro, TN
09.2020 - Current
- Enhanced member relationships by providing excellent service during each interaction.
- Managed member conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Trained new representatives on policies, procedures, and member service best practices.
- Handled escalated complaints with professionalism and empathy to achieve resolution.
- Analyzed member feedback surveys in order to identify areas of improvement within the department.
Financial Relationship Specialist/Vault Custodian
Regions Bank
Murfreesboro, TN
03.2017 - 09.2020
- Counseled clients on financial matters and provided recommendations on products and services based on client needs.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Processed transactions accurately and promptly to prevent long customer wait times.
- Completed monthly audits and managed operational reports.
Keyholder/Temporary Assistant Manager/Floorset Associate
Bath & Body Works
Murfreesboro, TN
06.2014 - 12.2019
- Amplified sales by implementing merchandising and promotional improvements.
- Completed inventory audits to identify losses and project future demands.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Blackman High School
Murfreesboro, TNSome College (No Degree) -
Middle Tennessee State University
Murfreesboro, TNSkills
- Multitasking and prioritization
- Transaction processing
- Creative problem solving
- Issue resolution
- Product knowledge
- Effective communication
Timeline
Senior Member Service Representative
Redstone Federal Credit Union
09.2020 - Current
Financial Relationship Specialist/Vault Custodian
Regions Bank
03.2017 - 09.2020
Keyholder/Temporary Assistant Manager/Floorset Associate
Bath & Body Works
06.2014 - 12.2019
High School Diploma -
Blackman High School
Some College (No Degree) -
Middle Tennessee State University