Stephanie Mayes
Murfreesboro,TN
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
General Manager
Community Choice Finanancial
Murfreesboro, TN
06.2014 - Current
*I have grown the office from $0 to a $1 million dollar store in 4 years and have been able to maintain the growth.
* My office is usually at the top on the green dot ranking for the last several monts and within the top 5 for the TN market.
* My team lead the TN Market with 36 months of perfect phone skills.
* I support training and developing my team to grow with our company. I currently have 2 General Managers running other locations that began as my CSR. My Store Manager started as a CSR.
* My team has over 1800 goggle reviews with a 4.9 rating. Top Review for our TN market.
Customer Service Supervisor
Fifth Third Bank
Smyrna, TN
2011 - 2014
* I started as a CSR and was promoted to Supervisor in 6
* I was a certified trainer for our area.
* Improved operational excellence...By reducing missing documents, organizing business files/safe deposit files/ inhouse retention.
* My CSRs took the stores Customer Service Score Card from a 3 star to a 5.
Assistant Manager
People Security Fianance
Murfreesboro, TN
2009 - 2011
Education
High School Diploma -
Oakland High School
Murfreesboro, TN05-1997
Skills
- Engaging leadership and management skills
- Proven track record of successfully coaching/mentoring team members
- Effective customer and employee relations
- Operations Management
Timeline
General Manager
Community Choice Finanancial
06.2014 - Current
Customer Service Supervisor
Fifth Third Bank
2011 - 2014
Assistant Manager
People Security Fianance
2009 - 2011
High School Diploma -
Oakland High School
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