Stephanie McAfee
Cincinnati,OH
Summary
Dedicated and detail-oriented professional with a strong background in financial services, customer support, and administrative operations. Currently self-employed as a notary business owner, with proven success managing clients, scheduling, and business operations independently. Known for being adaptable, self-motivated, and focused with the ability to thrive in fast-paced environments. Skilled at building client relationships, resolving issues efficiently, and maintaining a strong work ethic while balancing multiple responsibilities.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Owner / Notary Public
Stephanie’s Notarial Services
2020 - Current
- Provide professional notarial services, including remote online notary, mobile notary, apostille, and loan signing services.
- Manage all aspects of business operations including scheduling, client communications, and service delivery.
- Maintain compliance with state regulations and ensure accuracy in document execution.
- Develop client relationships and market services to grow business reach and client base.
Administrative Assistant
CDC Behavioral Health
01.2023 - 01.2024
- Provided administrative and clerical support to staff and management, ensuring smooth day-to-day operations.
- Coordinated schedules, maintained records, and prepared reports to support organizational needs.
- Assisted in communication between clients and providers while protecting confidentiality.
- Streamlined office processes, improving efficiency and service delivery.
Customer Service Representative
PNC Bank
01.2018 - 01.2022
- Delivered excellent customer service by assisting clients with banking inquiries, account management, and transactions.
- Resolved customer concerns with professionalism and accuracy, driving client satisfaction.
- Educated customers on financial products and services, increasing engagement and product adoption.
- Ensured compliance with banking policies and procedures while managing customer accounts.
Collections Representative
US Bank
01.2016 - 01.2018
- Contacted customers to negotiate repayment plans on delinquent accounts.
- Achieved and exceeded collection targets while adhering to compliance standards.
- Documented communications and maintained accurate account records.
- Built rapport with clients to establish trust and encourage successful repayment.
Education
No Degree - Real Estate
Hondros College
West Chester, OH01.2019
High School Diploma - undefined
Fairfield Senior High School
Fairfield, OH01.2010
Skills
- Customer service expertise
- Administrative support expertise
- Banking services expertise
- Collections & Account Management
- Notarial Services & Compliance
- Personal Strengths:
- Adept at prioritizing and executing tasks simultaneously
- Adaptability in diverse settings
- Rapid task acquisition
- Driven professional with a strong work ethic
Certification
- Certified Notary Public
Timeline
Administrative Assistant
CDC Behavioral Health
01.2023 - 01.2024
Customer Service Representative
PNC Bank
01.2018 - 01.2022
Collections Representative
US Bank
01.2016 - 01.2018
High School Diploma - undefined
Fairfield Senior High School
Owner / Notary Public
Stephanie’s Notarial Services
2020 - Current
No Degree - Real Estate
Hondros College