Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie McDevitt

Concord,NC

Summary

Detail-oriented and organized professional with over 25 years of experience in education, human services, and managed care. Seek and maintain full-time position that offers professional challenges utilizing quality management skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

I/DD Care Management Director

Monarch
08.2022 - Current
  • Enhance team collaboration through regular communication, goal setting, and performance evaluations.
  • Oversee accurate documentation of member progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
  • Demonstrate strong organizational and time management skills while managing multiple projects.
  • Recruit, hire and train initial personnel, working to establish key internal functions and outline scope of positions for new program.
  • Played key role in development and implementation of training staff to use new electronic health record, MediSked.
  • Enforce rules and regulations outlined in company manual and State of NC guidelines to set forth expectations comprehensibly and consistently.
  • Provide ongoing support to 4 case managers and 4 Care Manager Extenders in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.

I/DD ASSESSMENT TEAM SUPERVISOR

Cardinal Innovations Healthcare
08.2018 - 12.2021
  • Implemented policies and standard operating procedures for continuous improvement.
  • Gathered, analyzed and reported departmental data to be shared with Executive Leadership Team.
  • Software tester and trainer for new organizational software.
  • Reviewed documentation such as SIS Assessments and other paperwork for accuracy and compliance.
  • Supervised 8 team members to confirm compliance with set procedures and quality requirements.
  • Managed complaints, concerns and questions regarding assessments, Assessment Specialists and department, as needed.
  • Collaborated with Assessment Team Manager to improve departmental processes.
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

I/DD ASSESSMENT SPECIALIST

Cardinal Innovations Healthcare
01.2017 - 08.2018
  • Evaluated 3-6 members weekly on behavioral, medical and support needs utilizing Supports Intensity Scale assessment (SIS).
  • Interpreted and reported assessment results and discussed findings with member's team such as care coordinators, guardians, and service providers.
  • Maintained member records, confidential reports and assessment data according to HIPAA, state and organizational guidelines.
  • Trained fellow assessment specialists to ensure consistent application of established evaluation standards across department.
  • Maintained annual SIS certification.

I/DD CARE COORDINATOR

Cardinal Innovations Healthcare
04.2014 - 12.2016
  • Provided care coordination for up to 30 members on NC Medicaid Waiver.
  • Developed annual individual service plans with member, family, care coordinators and service providers.
  • Facilitated implementation of member's individual service plan (ISP) and followed up with providers if services were not being met as stated in ISP.
  • Educated members, families and providers on services available through NC Innovations Waiver.
  • Monitored various services on monthly and quarterly basis.
  • Created customized care plans, working with staff and families to assess and meet individual needs.

DATA MANAGER

Cabarrus County School
05.2010 - 04.2014
  • Maintained up-to-date database of 870 student records, safeguarding confidential information while providing easy access when needed.
  • Documented attendance, grades and test scores to update permanent records.
  • Processed student registrations and withdrawals.
  • Organized special events such as annual Kindergarten registration and annual Open House to foster sense of community within school setting.

Education

Master of Arts - Special Education

East Carolina University
Greenville, NC
12.1993

Bachelor of Science - Special Education

East Carolina University
Greenville, NC
05.1991

Skills

  • Verbal and written communication
  • Customer Service
  • Problem Solving
  • External Stakeholder Relations
  • Staff Management
  • Rules and regulations
  • Staff training/development
  • Records Organization and Management
  • Quality Assurance
  • Policy Development and Enforcement
  • Decision-Making

Timeline

I/DD Care Management Director

Monarch
08.2022 - Current

I/DD ASSESSMENT TEAM SUPERVISOR

Cardinal Innovations Healthcare
08.2018 - 12.2021

I/DD ASSESSMENT SPECIALIST

Cardinal Innovations Healthcare
01.2017 - 08.2018

I/DD CARE COORDINATOR

Cardinal Innovations Healthcare
04.2014 - 12.2016

DATA MANAGER

Cabarrus County School
05.2010 - 04.2014

Master of Arts - Special Education

East Carolina University

Bachelor of Science - Special Education

East Carolina University

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Stephanie McDevitt