Stephanie McNeal
Virginia Beach,Virginia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Preschool Teacher
Charles County Public School
08.2022 - 08.2025
- Assistant Preschool Teacher
- 4th grade long term sub/ Substitute
- Special Education Assistant
- Facilitated a nurturing environment to promote children's social and emotional development.
- Assisted lead teacher in implementing daily lesson plans and activities.
Customer Service Representative
Sedgwick Claims Management Services Inc.
01.2022 - 01.2023
- Work remote to receive and handle inbound telephone enquiries in accordance with Client and Regulatory requirements, including use of call scripts.
- Developed and maintained comprehensive knowledge of product offerings to enhance customer experience.
- Assisted in training new representatives on company policies and customer service protocols.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Resolved customer inquiries through effective communication and problem-solving skills.
Remote virtual customer service specialist
Walmart
01.2021 - 01.2022
- Work remote in Assisting customers involving Claims, customer service, and care management. Dealing with customers displays exceptional communication skills, and creative problem solving.
- Resolved customer inquiries, ensuring high satisfaction levels and timely responses.
Preschool Assistant
Virginia Beach Public School
08.2018 - 01.2021
- Preschool Assistant
- Assisted lead teachers in implementing daily lesson plans and classroom activities.
- Supported children's social and emotional development through guided play interactions.
Education
High School Diploma -
Howard Community College
Columbia, MD11-2026
High School Diploma -
Thomas Nelson Community College
Hampton, VA08.2013
High School Diploma -
Gloucester High School
Gloucester, Virginia01.2013
Early Childhood Development certificate program - Education
New Horizon Community College
Virginia01.2013
Skills
- Microsoft Word
- PowerPoint
- Explorer
- Relationship building
- Product knowledge
- Active listening
- Data entry
- Computer proficiency
- Administrative support
- Customer relationship management (CRM)
- Office equipment proficiency
- Strong organization
- Scheduling appointments
- Filing systems
- Billing and coding
- Professional and mature
Accomplishments
- Academic Honor Roll: 2008 – 2013
- Gloucester Rotary Club - Academic Scholarship Recipient, 2013
- Gloucester Women’s Club –Academic Scholarship Recipient, 2013
Certification
- CPR and First Aid
- Early Childhood Education NOCTI Certification, 2013 (New Horizon Community College
Interests / Activities
Future Career Community Leaders of America (FCCLA), Early Childhood Development certificate program New Horizon Community College
Timeline
Assistant Preschool Teacher
Charles County Public School
08.2022 - 08.2025
Customer Service Representative
Sedgwick Claims Management Services Inc.
01.2022 - 01.2023
Remote virtual customer service specialist
Walmart
01.2021 - 01.2022
Preschool Assistant
Virginia Beach Public School
08.2018 - 01.2021
High School Diploma -
Howard Community College
High School Diploma -
Thomas Nelson Community College
High School Diploma -
Gloucester High School
Early Childhood Development certificate program - Education
New Horizon Community College