Stephanie Medrano
Brooklyn,Ny
Summary
Customer service professional with extensive experience at Delta Airlines, specializing in conflict resolution and effective communication. Demonstrated ability to enhance customer satisfaction through prompt complaint resolution and attentive service. Proficient in time management and detail-oriented tasks, ensuring a welcoming environment and strict adherence to safety standards.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Delta Airline
Queens, New York
08.2021 - Current
- Resolved passenger complaints swiftly, demonstrating professionalism and empathy.
- Achieved high customer satisfaction through accurate, helpful responses.
- Handled customer flight inquiries and booking changes, ensuring accurate and efficient service.
Barista/Cashier
Chartwells Schools Dining Services
New York, New York
07.2019 - 08.2021
- Crafted and served diverse coffee beverages, enhancing customer satisfaction among students and staff.
- Prepared and served coffee, espresso drinks, and blended beverages, ensuring quality and consistency.
- Operated espresso machines and brewing equipment with precision and care.
- Interacted with customers to deliver outstanding service and create a friendly atmosphere.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
GED -
High School Equivalency Diploma
New York, NY04-2026
Skills
- Customer service
- Product knowledge
- Conflict resolution
- Effective communication
- Time management
- Team collaboration
- Attention to detail
Languages
Spanish
Professional
Timeline
Customer Service Agent
Delta Airline
08.2021 - Current
Barista/Cashier
Chartwells Schools Dining Services
07.2019 - 08.2021
GED -
High School Equivalency Diploma