Stephanie Mendonca
Haverhill,MA
Summary
Experienced and self-motivated Sales Manager with over 10 years of industry experience overseeing sales figures and new account developments. Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, increase revenue gains.
Overview
15
15
years of professional experience
Work History
Regional Manager
European Wax Center
Methuen, MA
04.2023 - Current
- Responsible for creating, implementing and executing the overall business staffing plan and ensuring proper staffing levels are maintained by each Center Manager to ensure each guest receives the ultimate wax experience on each and every visit, build sales, and maximizes profitability.
- Oversees the human resource management function to ensure 100 % compliance with all federal, state and local laws and regulations, company policies, guidelines and procedures.
- Creates, delivers and follows up on Individual Development Plans for all Center Managers.
- Provides performance feedback and recognition to all Center Managers on an ongoing and timely basis to include manager one-on-ones and performance appraisals.
- Holds all Center Managers accountable for contributing to team and company objectives.
- Creates and maintains an open door policy with Center Managers and Associates allowing for open and honest communication, consistency of standards, and appreciation for contributions and suggestions.
- Produces results consistent with monthly goals. Sets and ensures accountability of Centers in meeting or exceeding key performance objectives.
- Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover, by sharing all best practices.
- Communicates business goals and priorities to maximize associate performance, increase sales opportunities, and profitability.
- Recruit, interview, select, hire and retain the most qualified individuals for Center Managers.
- Reviews profit and loss statements, conducts analysis and communicates results to Management.
- Accountable to ensure Managers and Associates are trained to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results.
- Provides superior guest experience through ensuring all Managers and Associates adhere to EWC published policies, procedures, scripts, training standards and individual qualifications/licensing
Center Manager
European Wax Center
Nashua, NH
12.2019 - Current
- Utilized analytics to measure where center had opportunities for growth in metrics, and implemented action plans to achieve goals
- Set center atmosphere by maintaining a professional and friendly environment where guests could feel welcome and their satisfaction was consistently ensured
- Managed EFT payment plan status for the Center on a daily basis, and proactively followed up with guests for resolution, keeping unpaid/suspended EFTs to a minimum
- Confidently and effectively managed books including any daily changes to the schedule and reservations and communicated appropriately with guests
- Conducted monthly one on one meetings with all team members
- Conducted monthly group team meetings
- Documented poor performance and followed up accordingly
- Conducted candidate screening, interviewing and hiring of qualified individuals
- Facilitated new hire paperwork, onboarding, pre-training, scheduling of training and models for waxers
- Completed center supply and inventory orders on a monthly basis
- Ensured waxers had sufficient equipment/supplies on hand at all times, and equipment is in good order
- Generated an enthusiastic and professional environment where employees are continuously inspired, through effective leadership, to do their best.
Wax Specialist / Trainer
European Wax Center
Stoneham, MA
08.2017 - 12.2019
- Maintained disinfection and sanitation before and after each service to ensure safe working environment
- Consulted each client while analyzing their skin condition to be sure for a safe and effective service
- Educated clients on skin care and procedures while also giving them the proper home-care regime
- Encouraged service upgrades, and product sales through continuous relationships built with clients
- Maintained KPIS in accordance with company requirements
- Trained and on boarded well over 40 new wax specialists
- Maintained contact after training to ensure of progress and that KPIs were being met
- Created and implemented new training guideline and schedule to ensure consistency of trainees
- Trained and onboard two new wax trainers with newly implemented guideline and schedule which allowed for smooth transition and consistency with trainers
Assistant Store Manager
Charlotte Russe
Nashua, NH
01.2009 - 12.2016
- Excelled in role by acquiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency
- Researched and rapidly solved problems while rebuilding client trust to prevent the loss of key clients
- Managed time sheets and processed payroll in a timely manner
- Managed a team of 25 associates including 2 supervisors
- Efficiently and effectively built employee schedule to ensure optimal coverage was in place for tasking and customer service balance
- Oversaw Hiring process including first and second interviews
- Administered new hire orientation classes, preparing and filing all necessary paperwork
- Ensured cooperate developed programs were implemented in the store by overseeing all training of associates
- Utilized direct reports to ensure profitability
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service and team-player attitude
Education
Certification in Esthetics -
Elizabeth Grady School of Esthetics and Massage Therapy
01.2017
High School Diploma -
Pentucket Regional High school
12.2010
Skills
- Cultivating a high performing sales culture
- Body waxing
- Store management
- Multi-Unit leader experience
- Esthetician License
- customer service experience
Timeline
Regional Manager
European Wax Center
04.2023 - Current
Center Manager
European Wax Center
12.2019 - Current
Wax Specialist / Trainer
European Wax Center
08.2017 - 12.2019
Assistant Store Manager
Charlotte Russe
01.2009 - 12.2016
Certification in Esthetics -
Elizabeth Grady School of Esthetics and Massage Therapy
High School Diploma -
Pentucket Regional High school
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