Stephanie Metts
Aubrey
Summary
Dynamic and award-nominated lifestyle executive with over eight years of experience leading large-scale experiential programming within luxury master-planned communities and private club environments. Proven expertise in strategic event development, multimillion-dollar budget oversight, brand alignment, cross-functional leadership, and high-impact community engagement. Recognized for driving retention, increasing participation metrics, and cultivating vibrant, connected communities through innovative programming and operational excellence. Adept at partnering with developers, HOA boards, executive leadership, and membership teams to position communities as premier lifestyle destinations.
Overview
11
11
years of professional experience
Work History
Member Experience Director
Stonebridge Ranch Country Club
06.2024 - Current
- Direct all lifestyle and member engagement programming across two premier club campuses.
- Lead, mentor, and manage a team of 10 event and experience professionals.
- Design and execute high-end signature events, tournaments, social activations, and member-exclusive experiences aligned with luxury brand standards.
- Oversee annual programming budgets, ensuring fiscal responsibility while maximizing experiential impact.
- Collaborate with culinary, golf operations, membership sales, and executive leadership to increase retention and enhance the overall member journey.
- Implement performance metrics to evaluate engagement trends, attendance growth, and member satisfaction scores.
- Develop sponsorship and partnership strategies to offset programming costs and enhance offerings.
- Standardize event execution processes to ensure brand consistency and operational excellence.
Director of Lifestyle Services
Guardian Association Management – Director of Lifestyle Services
The Grove Frisco
02.2020 - 06.2024
- Managed two master-planned communities, overseeing all programming, communications, and resident engagement initiatives.
- Supervised Lifestyle Managers at two additional properties, coordinating and guiding their event strategies.
- Oversaw all event calendars, marketing campaigns, and annual lifestyle budgets.
- Planned and executed large-scale events (500–600+ attendees) monthly, tailored to diverse demographics.
- Built long-term partnerships with vendors, local organizations, and HOA boards to enhance service and engagement.
- Submitted monthly reports with detailed recaps on attendance, budget usage, programming, and marketing analytics.
Community Coordinator
Venture X Plano
06.2018 - 02.2020
- Developed community engagement programs to enhance member interaction and retention.
- Coordinated events and workshops, fostering collaboration among members and local businesses.
Scheduling Coordinator
Dallas Oral Surgery
07.2017 - 07.2018
- Coordinated patient scheduling to optimize clinic flow and enhance service delivery.
- Managed appointment confirmations and reminders, reducing no-show rates significantly.
- Developed and maintained efficient scheduling systems using dental practice management software.
Event Planner
Kendra Scott
09.2016 - 07.2017
- Designed and executed engaging events, enhancing brand visibility and customer experience.
- Collaborated with cross-functional teams to coordinate logistics and ensure seamless event operations.
- Developed creative concepts for events, aligning with brand values and target audience preferences.
Social Media Marketing Specialist
Southwest Airlines
Dallas, TX
01.2015 - 01.2017
- Developed and implemented social media strategies to enhance brand awareness and engagement.
- Analyzed performance metrics to optimize content effectiveness and audience reach.
- Collaborated with cross-functional teams to align marketing campaigns with business objectives.
- Managed social media accounts, ensuring timely responses to customer inquiries and feedback.
Education
Bachelor's Degree - Business Administration
Brookhaven Community College
Farmers Branch, TXSkills
- Effective communication
- Collaborative teamwork
- Analytical reasoning
- Effective time management
- Team leadership
- Adaptable to new challenges
- Project coordination
- Digital marketing
- Event management
- Financial forecasting
- Supplier relationship management
- Business Development
- Fluent in Spanish
Accomplishments
- Finalist for Dallas Homebuilders Association “Lifestyle Director of the Year” McSam Award (2021, 2022, 2023, 2024)
- CAI Finalist (2020, 2021)
- Executed over 200+ community events, drawing up to 1,000+ attendees per flagship event annually.
CONTACT
- 972-201-6310
- Stephanietmetts24@gmail.com
Languages
Spanish
Native or Bilingual
Timeline
Member Experience Director
Stonebridge Ranch Country Club
06.2024 - Current
Director of Lifestyle Services
Guardian Association Management – Director of Lifestyle Services
02.2020 - 06.2024
Community Coordinator
Venture X Plano
06.2018 - 02.2020
Scheduling Coordinator
Dallas Oral Surgery
07.2017 - 07.2018
Event Planner
Kendra Scott
09.2016 - 07.2017
Social Media Marketing Specialist
Southwest Airlines
01.2015 - 01.2017
Bachelor's Degree - Business Administration
Brookhaven Community College