Stephanie Michel
Framingham,MA
Summary
Dynamic Customer Service Representative with a proven track record at Nordstrom, excelling in complaint resolution and enhancing customer satisfaction. Skilled in data entry and active listening, I effectively processed orders and fostered positive relationships, contributing to a collaborative team environment and driving service excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Nordstrom
02.2021 - 08.2024
- Assisted customers with inquiries, providing accurate information and support for product-related questions.
- Managed customer complaints, ensuring timely resolutions and maintaining positive relationships.
- Processed customer orders efficiently, utilizing internal systems to track progress and updates.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Customer Service Representative
Terumo BCT
07.2017 - 12.2021
- Assisted customers with inquiries, providing accurate information and support for product-related questions.
- Managed customer complaints, ensuring timely resolutions and maintaining positive relationships.
- Processed customer orders efficiently, utilizing internal systems to track progress and updates.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Education
Associate of Arts -
Empire Beauty School
New York, NY07.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Microsoft Excel
- Call center operations
- Follow-up skills
- Team development
- Microsoft Office Suite
- Microsoft PowerPoint
- Staff training
Timeline
Customer Service Representative
Nordstrom
02.2021 - 08.2024
Customer Service Representative
Terumo BCT
07.2017 - 12.2021
Associate of Arts -
Empire Beauty School