Stephanie Monago
Matthews,NC
Summary
Resourceful, hard working individual with strong communication and self-motivated. Well-trained CNA promoting a safe working environment.
Overview
3
3
years of professional experience
Work History
Interventionalist / Front Desk
Telra Institute
Charlotte, NC
11.2023 - Current
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Patient Service Specialist
OrthoCarolina
Matthews, NC
02.2022 - 05.2023
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Phlebotomy Clinicals
Carolinas College Of Health Sciences
Waxhaw, NC
09.2021 - 12.2021
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Education
No Degree - Pre-Requisites For Echocardiography Program
CPCC
Charlotte, NC01.2024
No Degree - CNA Certification
CPCC
Charlotte01.2024
No Degree - Phlebotomy
Carolinas College of Health Sciences
Charlotte, NC12.2021
High School Diploma -
Porter Ridge High School
Indian Trail NC 06.2020
Skills
- Calendar Management
- Patience and composure
- Reliability and punctuality
- Initiative-taking
- Safety and security procedures
- Registration processing
- Maintaining confidentiality
- Compassionate communication
- Vital signs monitoring
- Patient Care
- Basic Life Support
- Feeding Assistance
- Patient Transfers
- Patient Lifting
- Medical terminology knowledge
- Documenting behaviors
- Direct Patient Care
- Mobility Assistance
- HIPAA Compliance
Timeline
Interventionalist / Front Desk
Telra Institute
11.2023 - Current
Patient Service Specialist
OrthoCarolina
02.2022 - 05.2023
Phlebotomy Clinicals
Carolinas College Of Health Sciences
09.2021 - 12.2021
No Degree - Pre-Requisites For Echocardiography Program
CPCC
No Degree - CNA Certification
CPCC
No Degree - Phlebotomy
Carolinas College of Health Sciences
High School Diploma -
Porter Ridge High School