Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Monsivais

Dallas,TX

Summary

Results-driven professional with a strong background in quality control and customer service, notably at Central Pet. Expert in product inspection and problem-solving, I enhanced product quality through insightful analysis and improved communication. Proven ability to meet deadlines while maintaining a customer-focused approach, ensuring satisfaction and operational efficiency.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

21
21
years of professional experience

Work History

Quality Control Clerk

Central Pet
04.2022 - Current
  • Assisted in root cause analysis investigations for non-conforming products, contributing valuable insights and recommendations for corrective actions.
  • Streamlined communication between departments, resulting in improved issue resolution and faster response times.
  • Identified opportunities for process improvements through careful analysis of inspection data and trends, leading to more effective quality control measures.
  • Improved product quality by conducting thorough inspections and identifying defects in materials.

Front End Manager

Fiesta Mart LLC
01.2010 - 03.2022
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Bilingual Call Center Agent

Grey Hound
02.2004 - 12.2009
  • Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.
  • Improved first-call resolution rates through effective problem-solving skills and comprehensive knowledge of company offerings.
  • Escalated complex issues to appropriate departments, ensuring timely resolution and customer satisfaction.
  • Utilized CRM systems proficiently for seamless data management and efficient customer issue resolution.

Education

High School Diploma -

H. Grady Spruce High School
9733 Old Seagoville Rd Dallas TX
05-1999

Skills

  • Product inspection
  • Customer focus
  • Deadline oriented
  • Documentation
  • Customer service
  • Problem-solving skills

Languages

Spanish
Full Professional

Timeline

Quality Control Clerk

Central Pet
04.2022 - Current

Front End Manager

Fiesta Mart LLC
01.2010 - 03.2022

Bilingual Call Center Agent

Grey Hound
02.2004 - 12.2009

High School Diploma -

H. Grady Spruce High School
Stephanie Monsivais