Stephanie Montes
Anaheim,CA
Summary
Bilingual, detail-oriented and reliable professional with experience in administrative support, customer service, compliance documentation, document control, and product traceability within the aerospace industry. Brings additional experience in customer relations, inside and outside sales, lead generation, and market research. Known for staying organized, managing multiple priorities efficiently, and ensuring documentation and orders are completed accurately and on time.
Bilingual in English and Spanish, with professional business-level Spanish proficiency, with strong communication skills, a positive attitude, and a commitment to delivering high-quality work.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Certification Specialist
Anillo Industries, LLC.
Orange, California
02.2024 - Current
- Review certification packages and supporting documents for compliance with customer requirements and aerospace industry standards.
- Efficiently process 60+ certification packages daily—20% above the previous productivity benchmark—while consistently meeting performance targets, completing all assigned orders the same day, and maintaining zero backlog.
- Verify part numbers, lot numbers, dates, signatures, specifications, and revision levels to maintain complete documentation and accurate product traceability.
- Partner with Quality Assurance, Production, and cross-functional teams to efficiently resolve documentation discrepancies and inspection-related issues.
- Manage certification documentation and inspection submissions through Net-Inspect and eSource, supporting accurate and timely processing.
- Prepare daily performance reports to track completed work, documentation delays, pending orders, and departmental backlogs.
- Use Microsoft 365 applications, including Excel, Word, Outlook, and Teams, to maintain records, prepare reports, and communicate updates.
Sales and Marketing Representative
Myron Bowling Auctioneers Mexico.
Toluca, State of Mexico, Mexico.
12.2022 - 01.2024
- Managed relationships with domestic and international clients across the United States, Canada, Mexico, and China, responding to inquiries, following up with prospective buyers, and closing sales that contributed to a 30% increase in international revenue.
- Developed and executed digital marketing strategies to attract prospective buyers and increase participation in industrial and commercial auctions.
- Represented the company at national trade shows and industry conferences, generating leads, building client relationships, and strengthening brand visibility.
- Managed social media accounts and created promotional content to increase brand awareness and audience engagement.
- Collaborated with cross-functional teams to plan and improve marketing campaigns and promotional strategies.
- Conducted market research to identify sales opportunities, evaluate customer needs, and support business development.
- Conducted post-auction client interviews and collected feedback to identify opportunities for improving customer satisfaction.
- Coordinated schedules, client communications, and logistics to support successful auction operations.
Internship Student
Mayser Grupo Empresarial S.A. de C.V.
Toluca de Lerdo, State of Mexico, Mexico.
03.2021 - 08.2021
- Prospected and contacted potential clients to generate leads and new business opportunities.
- Prepared customized quotations and followed up with prospective clients throughout the sales process.
- Conducted a SWOT analysis with a cross-functional team to identify growth opportunities and develop strategies to support sales performance. Coordinated with team members to complete marketing and business development projects on schedule.
- Designed brochures, flyers, catalogs, and other promotional materials to communicate product offerings and strengthen brand visibility.
Education
Bachelor's Degree in Business Innovation And Marketing -
Universidad Tecnológica Del Valle De Toluca
Lerma De Villada, Mexico.09-2023
Associate Degree in Business Development, Sales Concentration -
Universidad Tecnologica Del Valle De Toluca
Lerma De Villada, Mexico.09-2021
Skills
Document Control
- Quality & Compliance Documentation
- Customer service
- Executive Administrative Support
- Sales, inside/outside sales support & Lead Generation
- Certificate of Conformance (CoC) Review
- Data Management & Reporting
- Client Relationship Management
- Process Improvement
- Microsoft 365, Adobe Creative Suite & Canva
- Cross-Functional Collaboration
- Organization & Multitasking
- Bilingual in English and Spanish, with professional business-level Spanish proficiency (Formal Spanish)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
- Aria Omidwar aria.omidwar@anilloinc.com (714) 351-4113
- Diana Berthoud Dianaberthoud@myronbowling.com.mx (722) 211 2883
- Edwin Flores edwin.flores@utvtol.edu.mx (722) 404 9131
Timeline
Certification Specialist
Anillo Industries, LLC.
02.2024 - Current
Sales and Marketing Representative
Myron Bowling Auctioneers Mexico.
12.2022 - 01.2024
Internship Student
Mayser Grupo Empresarial S.A. de C.V.
03.2021 - 08.2021
Bachelor's Degree in Business Innovation And Marketing -
Universidad Tecnológica Del Valle De Toluca
Associate Degree in Business Development, Sales Concentration -
Universidad Tecnologica Del Valle De Toluca