Stephanie Moore
Sarasota,FL
Summary
Customer Service Specialist for over 30 years with a focus on cultivation and maintaining relationships.
Overview
35
35
years of professional experience
Work History
Licensed Real Estate Agent
N/A
05.2025 - Current
- Real Estate license obtained - May 2025
Underwriter, Compliance - Data Analyst
Zenith Insurance Company
06.1995 - 02.2020
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
- Improved data governance practices, ensuring compliance with regulatory standards and internal policies.
Customer Service
Delta Airlines
01.1990 - 06.1995
- Maintained strong customer relations and effective customer service standards.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Maintained composure at all times during stressful situations under strict time constraints.
- Received consistent excellent feedback on work quality and customer service.
Education
Bachelor of Arts - Marketing
St Leo College
St Leo FL05-1989
Skills
- Customer Service Specialist
- Strong attention to detail
- Skilled in communication
- Knowledgeable
- Skilled in teamwork and self-management
Timeline
Licensed Real Estate Agent
N/A
05.2025 - Current
Underwriter, Compliance - Data Analyst
Zenith Insurance Company
06.1995 - 02.2020
Customer Service
Delta Airlines
01.1990 - 06.1995
Bachelor of Arts - Marketing
St Leo College
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