Stephanie Moreno
Alexandria,VA
Summary
A diligent 19-year-old college student who dreams of becoming a healthcare facility leader. Love experiencing new projects, jobs, and activities while learning important skills along the way. Very passionate when it comes to any role assigned to me. Takes constructive criticism and hears different perspectives to improve how I work. Handles pressure and stress exceptionally well. Sociable and helpful towards others while also knowing how to satisfactorily work independently.
Overview
2
2
years of professional experience
Work History
Server
Mount Vernon Inn
Alexandria, VA
01.2022 - 10.2022
- Handled a high volume of customers regularly
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Shift Leader
Tropical Smoothie Cafe
Alexandria, VA
06.2020 - 07.2021
- Lead team members on shift
- Assigned tasks
- Opening/closing duties
- Provided feedback and training
- Prepped food
- Bending, lifting, and carrying up to 30 pounds to perform duties
- Constant face-to-face interaction with customers and co-workers
- Safely navigated through fast-paced cafe environment
- Ability to remain positive through stressful working positions
- Ability to multi-task
- Kept cafe clean
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Clinical Psychology
Virginia Commonwealth University
Richmond, VA05.2025
Associate of Science - Clinical Psychology
Northern Virginia Community College
Alexandria, VA05.2023
High School Diploma -
Mount Vernon High School
8515 Old Mt Vernon Rd, Alexandria VA 2230906.2021
Skills
- Leadership
- Time management
- Active listening
- Food Preparation
- Cashiering
- Problem-solving
- Cash Handling
- Bilingual: Spanish and English
- Intermediate French
- Interpersonal Skills
- Creativity
- Effective communication
- Adaptability
- Critical Thinking
- Teamwork Skills
- Conflict Resolution
- COVID Symptom Screening
- Customer Service and Rapport
- High-Volume Dining
- High-Energy and Stamina
Additional Information
- Awards , National Honor Society June 2021 Representative towards the embodiment of all honor societies within Mount Vernon High School.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Server
Mount Vernon Inn
01.2022 - 10.2022
Shift Leader
Tropical Smoothie Cafe
06.2020 - 07.2021
Bachelor of Science - Clinical Psychology
Virginia Commonwealth University
Associate of Science - Clinical Psychology
Northern Virginia Community College
High School Diploma -
Mount Vernon High School