Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic

Stephanie Moreno

Richmond,VA

Summary

Dynamic sales professional with a proven track record at Richmond BMW, consistently surpassing sales targets through exceptional customer engagement and product knowledge. Skilled in CRM software and adept at client needs assessment, I excel in building relationships that drive repeat business and enhance customer satisfaction. Fluent in Spanish, I effectively communicate and negotiate to close deals.

Overview

8
8
years of professional experience

Work History

Sales Advisor

Richmond BMW
Richmond, VA
02.2024 - Current
  • Consistently exceeded monthly sales targets through effective customer engagement and product knowledge.
  • Identified client needs through active listening, and provided tailored solutions to meet their specific requirements.
  • Participated in regular training sessions on new products and services offerings.
  • Assisted customers in making informed purchasing decisions based on their individual preferences and needs.

Sales Associate

Safford Brown Automotive Group
Midlothian, VA
08.2023 - 02.2024

Dental Assistant

Endodontic Partners
Henrico County, VA
10.2022 - 08.2023
  • Assisted dentists during endodontic procedures with patient comfort and care.
  • Educated patients on post-treatment care and oral hygiene practices.
  • Greeted patients upon arrival at the office and escorted them to an examination room.

Server

The Grapevine Restaurant
Henrico County, VA
02.2018 - 08.2023
  • Warmly greets guests, and provides excellent customer service.
  • Works in a very high-paced environment and manages to exceed sales goals while delivering exceptional, friendly, and fast service by efficiently managing sections and multitasking.
  • Skillfully anticipates and addresses guests' service needs, and maintains expert knowledge of all menu items and specials of the day.
  • Trained new servers on restaurant policies and service standards.
  • Resolved customer complaints swiftly to enhance dining experience.
  • Managed multiple tables while ensuring attentive service to all guests.

Clinical Team Leader Dental Assistant

Cardinal Pediatric Dentistry
Richmond, VA
01.2021 - 09.2022
  • As the Clinical Team Lead (CTL), I am responsible for managing and coordinating the assistants. Keeping track to ensure all patients are assisted, and managing the flow of the clinic. Provide clinical staffing with case managers, work on skills, and provide oversight on a regular, ongoing basis. My duties also include all obligations of a dental assistant; this includes:
  • Assisting during general anesthesia at St. Mary's Hospital.

Education

Remote High Ticket Sales

She Sells Academy
Miami, FL
09-2025

Bachelor's - Mass Communications Audiovisual Arts

Universidad Catolica Andres Bello
Caracas, Distrito Capital
03.2017

Skills

  • Bilingual
  • Sales training
  • Communication skills
  • Sales
  • Customer relationship management
  • CRM software utilization
  • Negotiation techniques
  • Product knowledge
  • Client needs assessment
  • Upselling techniques
  • Active listening
  • Conflict resolution
  • Adaptability to change
  • Customer service excellence
  • Sales demonstration
  • Closing deals
  • Dental assisting
  • Laboratory experience
  • Dentrix
  • Dental office experience

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Sales Advisor

Richmond BMW
02.2024 - Current

Sales Associate

Safford Brown Automotive Group
08.2023 - 02.2024

Dental Assistant

Endodontic Partners
10.2022 - 08.2023

Clinical Team Leader Dental Assistant

Cardinal Pediatric Dentistry
01.2021 - 09.2022

Server

The Grapevine Restaurant
02.2018 - 08.2023

Remote High Ticket Sales

She Sells Academy

Bachelor's - Mass Communications Audiovisual Arts

Universidad Catolica Andres Bello

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Stephanie Moreno