Stephanie Morris
Reynoldsburg,OH
Summary
Detail-oriented Data Analyst specializing in data-driven decision making and effective communication. Experienced in collaborating with healthcare teams to improve data processes and support clinical decisions, contributing to enhanced patient outcomes.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Data Analyst
OSU Physicians
Columbus , oh
04.2020 - Current
- Analyzed patient data to identify trends, informing clinical decisions.
- Developed reports using statistical software to present findings to stakeholders.
- Collaborated with healthcare teams to enhance data collection processes for better accuracy.
- Conducted quality assurance checks on data for consistency and reliability.
- Participated in meetings to discuss data-driven strategies for patient care improvements.
- Translated raw data into actionable insights using statistical techniques.
Patient Access Coordinator Lead
OSU Wexner Medical Center
Columbus , OH
02.2018 - 04.2020
- Managed patient inquiries, guiding patients on services and procedures to enhance their access experience.
- Trained new staff on patient access protocols and organizational policies, ensuring compliance and consistency in service delivery.
- Maintained accurate patient records in electronic health record systems diligently.
- Assisted in implementing workflow improvements, streamlining processes to enhance service delivery efficiency.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Central Scheduling Call Center Supervisor
COPC
Columbus, OH
04.2016 - 02.2018
- Supervised daily operations to uphold quality service and maintain compliance with industry standards.
- Trained new staff on customer service protocols and call handling techniques.
- Monitored call center performance metrics and delivered actionable feedback to agents to improve service delivery.
- Implemented process improvements that streamlined workflows, resulting in enhanced customer satisfaction.
- Resolved escalated customer issues promptly to maintain service excellence.
Office Manager
Health Recovery Services
Athens, OH
10.2014 - 05.2016
- Managed daily office operations to streamline workflow.
- Developed office policies to enhance organizational efficiency and compliance.
- Implemented scheduling systems to enhance appointment management for clients.
- Oversaw inventory management and procurement of office supplies to maintain operational readiness.
Education
Associate of Applied Science - Medical Records
Hocking College
Nelsonville, OH05-2013
Skills
- Health data visualization
- Reporting tools
- Data-driven decision making
- Data representation
- Analytical problem solving
- Workflow optimization
- Team collaboration
- Client training
- Strong work ethic and time management
Certification
- EPIC Cadence Certified 2026
- AHIM Health Information Management License 2013
Timeline
Data Analyst
OSU Physicians
04.2020 - Current
Patient Access Coordinator Lead
OSU Wexner Medical Center
02.2018 - 04.2020
Central Scheduling Call Center Supervisor
COPC
04.2016 - 02.2018
Office Manager
Health Recovery Services
10.2014 - 05.2016
Associate of Applied Science - Medical Records
Hocking College