Stephanie Mros
New Brighton,PA
Summary
Dynamic and detail-oriented professional with a proven track record at Michael Baker, excelling in compliance and customer service. Adept at problem-solving and time management, I enhanced office efficiency through strategic process improvements and effective communication, ensuring seamless operations and fostering a collaborative work environment.
Overview
28
28
years of professional experience
Work History
Cafeteria Worker
Riverside Beaver County School District
01.2025 - Current
- Executed preparation and service of nutritious meals to 400 students in strict adherence to health and safety guidelines.
- Maintained cleanliness and organization of food service areas to support efficient operations.
- Assisted in inventory management, ensuring adequate supplies for daily meal preparation.
- Collaborated with team members to deliver prompt service during peak lunch hours.
- Adhered to dietary restrictions and preferences while preparing meals for students.
- Monitored food temperatures to ensure compliance with safety standards.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
Front Gate Attendant
PitRace International
05.2025 - 11.2025
- Conducted routine inspections of entrance areas for safety compliance and cleanliness.
- Greeted and assisted up to 1000 guests maintaining proper waivers and during entry, ensuring a welcoming environment as well
- Managed up to 100 garage reservation per event
- Managed up to 300 camping accommodations per event
- Monitored vehicle flow and managed traffic patterns to optimize access efficiency.
- Provided information on facility services and events to enhance guest experience.
- Collaborated with security team to maintain safety protocols during high-traffic events.
- Assisted in the setup of event signage and materials at the front gate area.
- Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
- Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
- Supported event staff during special occasions by managing guest check-in and ticket verification processes.
- Increased customer satisfaction with timely and accurate information on park events, attractions, and directions.
- Implemented emergency procedures when necessary, coordinating effectively with other team members for quick response times.
- Provided excellent customer service even during peak times, maintaining composure under pressure.
- Contributed to a welcoming atmosphere, greeting guests with a smile and offering assistance as needed.
- Ensured smooth traffic flow by directing vehicles to appropriate parking areas and assisting with accessibility needs.
- Enhanced visitor experience by providing friendly and efficient service at the front gate.
- Facilitated group entries by organizing pre-arranged reservations for seamless admission into the park.
- Maintained a secure environment by diligently checking identification and verifying guest access.
- Demonstrated adaptability by quickly adjusting to unexpected changes in daily schedules or staffing levels.
- Collaborated with security personnel to maintain safety standards, promptly reporting any suspicious activities or incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Completed hourly patrols of facility, grounds and perimeter.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Administrative Assistant
Michael Baker
05.1998 - 06.2017
- Coordinated scheduling and managed calendars for executive team to streamline operations.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in preparing reports and presentations, ensuring accuracy and attention to detail.
- Facilitated communication between departments, improving collaboration across teams.
- Managed office supplies inventory, optimizing cost-effectiveness and resource management.
- Trained new administrative staff on office procedures and software applications, promoting consistency.
- Implemented process improvements that increased workflow efficiency within the administrative team.
- Led initiatives to enhance office organization and productivity through strategic planning efforts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
High School Diploma -
New Brighton High School
New Brighton, PA06.1989
Skills
Problem-solving
Compliance
Money handling
Verbal and written communication
Facility maintenance
Customer service
Time management
Cash register operation
Teamwork and collaboration
Computer skills
Clear communication
Attention to detail
Quality assurance
Timeline
Front Gate Attendant
PitRace International
05.2025 - 11.2025
Cafeteria Worker
Riverside Beaver County School District
01.2025 - Current
Administrative Assistant
Michael Baker
05.1998 - 06.2017
High School Diploma -
New Brighton High School