Stephanie Mulholland
Fredericksburg,PA
Summary
Experienced nursing executive with strong track record in healthcare leadership and patient care management. Skilled in strategic planning, policy development, and driving quality improvement initiatives. Strong focus on team collaboration, ensuring reliable performance and adaptability to changing needs. Adept at fostering culture of teamwork and achieving exceptional results.
Overview
18
18
years of professional experience
Work History
Interim Chief Nursing Officer
Select Medical Corporation
Mechanicsburg, PA
02.2023 - Current
- As an Interim Chief Nursing Officer, I was sent to hospitals within the company who were without a CNO. I oversaw the team on daily nursing operations and staffing, as well as ensuring the strategic plan was carried out. I worked closely with the Director of Quality Risk Management to ensure quality care was delivered to our patients. I participated in Joint Commission surveys as well as Department of Health reviews. Educated the clinical team on nursing regulations to ensure compliance. I implemented new and current practices that were not adhered. Served as an educator through critical thinking scenarios, mock codes, and Rapid Responses as well as annual hands on competencies with RN’s, NA’s, RT’s, and House Supervisors. I also ensured the nursing team was staffed according to acuity staffing model. Recruitment and retention was a focus at all of the hospitals I covered with a goal to eliminate agency utilization. I mentored other leaders who were new in their role. I participated in hiring the right team along with disciplinary action including terminations. There was also a focus to develop and build relationships with Physicians and executive level leaders within the host hospitals.
Market Chief Nursing Officer
Select Medical Corporation
Harrisburg, PA
01.2020 - 02.2023
- I was responsible for ensuring policy and procedure was followed and the hospitals were on model with Select initiatives for the Central PA market. I implemented market calls that consisted of the DQM, RT manager, and CNO’s for the Central PA market. Quality outcomes were reviewed weekly as well as Incident reports and respiratory metric goals. Action plans and process improvement initiatives were also discussed on these calls. I implemented staffing calls weekly with the CNO’s at the other sites to assist with staffing needs. The Nurse educator and Nurse Manager for the market directly reported to me. I assisted with education implementation, new initiatives implementation, FMEA’s, RCA’s, and JCAHO Surveys. Staff retention was a focus and in 2023 staff turnover was at its lowest at 8%. Quality Improvement and Hospital of Excellence achieved in 2020, 2021, 2022, and 2023. I ensured the team was compliant with required nursing regulations. I established relationships with the nursing schools within the community to develop contracts to perform clinical rotations within the Central Pennsylvania market.
Chief Nursing Officer
Select Medical Corporation
Camp Hill, PA
04.2018 - 02.2020
- I was responsible for the daily nursing operations of the hospital. Successes include: implementation of Bedside Shift Report, enhancing the fall prevention program to ensure our patients remained safe, evaluated staffing for the oncoming shift and current shift for appropriateness of clinical mix. I reviewed payroll daily and made adjustments through the UKG KRONOS system. I reviewed Hours Per Patient Days (HPPD) daily for proper RN to CNA ratios, staffing, incremental time and accuracy of payroll since the KRONOS system crossed over to the HPPD dashboard. I ensured direct nursing hours were at the projected target of 8.6. I attended monthly conference call as assigned. I worked closely with the Director of Quality Risk Management when analyzing quality data to formulate action plans as necessary for improving quality care and positive patient outcomes. I completed annual performance evaluations and annual skills competency lab. I completed different critical thinking scenarios along with mock code reviews. I investigate employee complaints/ concerns and conducted follow-up when necessary. I also investigated patient complaints/grievances with the Risk Manager and completed follow up. I worked closely with the CEO on recommendations for capital purchases. I worked with HR to conduct disciplinary actions as necessary. Follow-up on incident reports, investigate and counsel staff if necessary. Complete FSA and corresponding action plans electronically on a monthly basis. I presented required Nursing report at quarterly MEC/OIC/Governing Board meetings. Analyzed medication bar code scan rates and followed up as needed with staff that are not meeting expectations. I developed positive relationships with the leadership within the host hospital and/or major referral sources clinical managers/leaders to discuss potential admissions and reviewed admission criteria. Organized product trials and evaluations as indicated. Clinical rounds were conducted daily which included: visit patients, touch base with staff and charge nurses, and physician rounds. Completed monthly staff meetings and charge nurse meetings. I developed a Nursing Assistant boot camp educational program along with a preceptor workshop. I have assisted in reducing employee turnover from 46% to 23%. I have improved employee satisfaction year over year. I have also initiated the education council and practice council within the hospital. I worked with the Respiratory Therapy manager to assist in the preparation for the Pulmonary Center of Excellence survey. I also work with the Wound Care Nurse to ensure a Zero HAPI rate. I have also completed Joint Commission surveys and Department of Health surveys. I also assisted with the implementation of a new role for the company making a recommendation to add a Clinical Coordinator position to assist CNO’s with their responsibilities.
Chief Nursing Officer
Select Medical Corporation
York, PA
06.2016 - 04.2018
- I obtained Pulmonary Center of Excellence within my first three months at this hospital. Implemented Bedside Shift Report, and enhanced the fall safety program. Evaluated staffing for appropriateness and clinical skill mix. Reviewed payroll daily and made adjustments. Review HPPD calculator for 60/40 RN to CNA ratio as well as staffing based on acuity. Incremental time and payroll accuracy is completed by me. Ensured direct nursing HPPD is at the corporate target. Attend monthly conference call as assigned. Worked closely with the Director of Quality Risk Management DQM to analyze quality data to formulate action plans as necessary. Clinical observations were completed biannually. Completed 90 day evaluations and annual performance evaluations. Investigated patient complaints/grievances and completed follow-up. Performed wean team rounds with the Respiratory Therapy manager and Pulmonologist weekly. Collaborated with the CEO on recommendations for capital purchases. Conducted disciplinary actions as necessary. Implemented Multidisciplinary Rounds with the nursing team and Attending Physicians. Presented required nursing report at Quarterly MEC/OIC/Governing Board. Evaluated need for new equipment. Analyzed medication scan rates and followed up as needed with staff that are doing well as well as those that are not meeting expectations. Reviewed budget/expenses with the Materials Manager. Met with Host and/or major referral sources clinical managers/leaders. Organized product trials and evaluations as indicated. Attended Monthly CNO/DQM quality calls. Clinical rounds consisted of: visiting with patients, touch base with staff and charge nurses, and physician rounding. Completed monthly staff meetings and charge nurse meetings. Collaborated with HR to follow up on attendance disciplines and performance disciplines.
Acute Care Senior Director of Clinical Services
Heart of Lancaster Regional Medical Center
Lititz, PA
07.2013 - 06.2016
- I was directly responsible for a 12 bed ICU, a 26 bed Med/Surg telemetry, and a 7 bed post-surgical care. I directly supervised a Clinical Coordinator, Registered Nurses, nursing assistants, and monitor techs. I oversaw around 80 FTE’s between the departments. Performed annual performance evaluations as well as ninety day evaluations. Interviewed candidates as well as performed disciplinary action and terminations. I was a member of the quality council where I present the data obtained from chart review. I implemented Shared Governance Councils for the different units. I was included in many new process implementations for the hospital. I assisted with implementing bariatric surgery post care. I also earned Director of the year for 2014. After two years, I was promoted to Senior Director of Clinical services where I oversaw the ER director, Women’s place director, Acute Care Services director, the nursing supervisor’s, as well as assisted with the opening of the cardiac catheterization lab and infusion center. I was part of many Joint Commission surveys as well as surveys for occupancy. I wrote new policies and procedures as well as completed updates on policies to ensure they were the most up to date and aligned with best practices. I also obtained Chest Pain and Stroke accreditation during my tenure.
Director
Lancaster Regional Medical Center
Lancaster, PA
10.2007 - 07.2013
- I have accomplished a stable work environment for the staff. Teamwork and morale on the unit has improved over the years. A physician trusting the nurses was a huge challenge when I began this position and this is one of our biggest accomplishments. Mentoring of new staff had been put in place and has significantly grown. Employee satisfaction and trust was a huge concern when I began my journey as the Director and has improved greatly over the years. I have developed excellent rapport with the medical staff. The Physicians are comfortable approaching me with concerns and know that I will find a solution. It was challenging with the day to day staffing to ensure our patients were adequately cared for. The turnover rate of staff was minimal on PCU. Another accomplishment for me is I am on the steering committee for GE2 as head of the Professional Development team. During my years as the director, I have also served as an interim Director for Cardiology services as well as the float pool staff. I have also served as an interim Director of acute care services at the Heart of Lancaster. During my time as the interim at the Heart employee, satisfaction and patient satisfaction improved. I have performed disciplinary counseling with associates as well as I have been a part of termination of employment. I have learned about patient grievances as well as Physician complaints. My communication skills have improved greatly. I send the PCU staff weekly huddles. I perform patient and associate rounds to find out where our opportunities for improvement are.
Education
MSN - Leadership and Administration
Western Governors University
Salt Lake City, UT12.2019
BSN - Nursing
Western Governors University
Salt Lake City, UT03.2017
Diploma - Nursing
St Lukes School of Nursing
Bethlehem, PA08.1997
General studies
Penn State
York, PADiploma - General
Hempfield High School
Landisville, PA06.1994
Skills
- BLS
- ACLS
- Clinical care
- Nursing staff management
- Patient care services coordination
- Patient safety
- Clinical management
- Acute care
- Patient condition assessments
- Electronic medical records
- Disease prevention education
- Infection control
- Quality improvement
- Staff management
- Nursing staff supervision
- Strategic planning
- Recruiting and hiring
- Continuous improvement
- Healthcare regulations
- Personnel management
- Staff scheduling
- Clinical quality improvement
- Regulatory compliance
- Staff recruitment
- Expense report preparation
- Patient care oversight
- Budget administration
- Needs assessment
- Staff mentoring and coaching
- Patient services coordination
- Patient care management
- Job performance evaluations
- Recruitment and staffing
- Compassionate care
- Policy improvement
- Teamwork
- Teamwork and collaboration
- Time management
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Interim Chief Nursing Officer
Select Medical Corporation
02.2023 - Current
Market Chief Nursing Officer
Select Medical Corporation
01.2020 - 02.2023
Chief Nursing Officer
Select Medical Corporation
04.2018 - 02.2020
Chief Nursing Officer
Select Medical Corporation
06.2016 - 04.2018
Acute Care Senior Director of Clinical Services
Heart of Lancaster Regional Medical Center
07.2013 - 06.2016
Director
Lancaster Regional Medical Center
10.2007 - 07.2013
BSN - Nursing
Western Governors University
Diploma - Nursing
St Lukes School of Nursing
General studies
Penn State
Diploma - General
Hempfield High School
MSN - Leadership and Administration
Western Governors University