Stephanie Muniz
El Monte,CA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pacific Show LLC
Diamond Bar, CA
06.2023 - 01.2025
- Delivered exceptional customer service via phone and email, attaining a 95% customer satisfaction rating
- Managed and processed orders with precision and timeliness, enhancing overall operational efficiency
- Collaborated effectively with sales, production, and shipping teams to address customer complaints and ensure satisfaction
Customer Service Representative
Ardmore Home Design - Made Goods
City of Industry, CA
10.2022 - 06.2023
- Assisted Sales Representatives in managing and processing orders through Sage, ensuring efficient entry and handling of app and web orders
- Coordinated with the Logistics Team and freight companies to provide accurate international shipping quotes and resolved shipping challenges effectively
- Managed customer interactions by responding to inquiries, conducting stock and price checks, and processing payments and deposits for sales orders
Customer Service Representative
Alta Resources (POLYWOOD)
Brea, CA
02.2022 - 10.2022
- Managed order entry, cancellations, and returns using systems such as Sage, Acumatica, Magento, and Sabertooth
- Assisted international customers by providing accurate shipping quotes and coordinating with freight companies to address shipping issues
- Processed returns and refunds, ensuring timely completion of RMAs within a fast-paced call center environment
Service Delivery Representative
Schools First Federal Credit Union
Riverside, CA
07.2020 - 11.2021
- Managed inbound calls to provide comprehensive account information, ensuring exceptional member service and accurate communication
- Facilitated the opening and setup of checking and savings accounts, maintaining accuracy and adherence to established protocols
- Adhered to cash control guidelines to safeguard assets, enhancing security for both members and the organization
E-Mail & Phone Customer Care
Alta Resources (WholeFoods)
Brea, CA
09.2017 - 07.2020
- Managed customer inquiries and complaints through multiple communication channels, ensuring accurate and timely resolutions to enhance satisfaction
- Conducted daily case audits and facilitated proper escalation processes, contributing to improved operational accuracy and efficiency
- Assisted in training new agents by providing guidance and support to maintain a high standard of customer care and service delivery
Education
Certification Medical Coding & Billing -
Concorde Career College
Garden Grove, CA06-2010
Some College (No Degree) - Business Administration And Management
DeVry University
Long Beach, CASkills
- Customer service
- Order management
- Sage software
- Acumatica knowledge
- Magento experience
- Payment processing
- Customer relationship management
- Data entry accuracy
- Problem solving
- Time management
- Training support
- Escalation management
- Critical thinking
- Call center experience
- Member account management
- Order processing
- Strong teamwork
Accomplishments
- In 2019 I received an award for excellence and top performer call center agent within the Whole Foods Market Department and was invited to the Southwest Regional SOCAP award.
Timeline
Customer Service Representative
Pacific Show LLC
06.2023 - 01.2025
Customer Service Representative
Ardmore Home Design - Made Goods
10.2022 - 06.2023
Customer Service Representative
Alta Resources (POLYWOOD)
02.2022 - 10.2022
Service Delivery Representative
Schools First Federal Credit Union
07.2020 - 11.2021
E-Mail & Phone Customer Care
Alta Resources (WholeFoods)
09.2017 - 07.2020
Certification Medical Coding & Billing -
Concorde Career College
Some College (No Degree) - Business Administration And Management
DeVry University
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