Stephanie Myers
Santa Ana,CA
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, experienced in enhancing customer satisfaction at Dave & Buster's. Proven ability to engage players and resolve conflicts effectively, while leveraging data analysis to optimize operations. Committed to teamwork and continuous improvement, driving successful promotional events and guest experiences.
Overview
5
5
years of professional experience
Work History
Game Guide
The Escape Game
03.2025 - Current
- Guided participants through immersive escape room experiences, ensuring engagement and enjoyment.
- Following our store values to ensuring teamwork and amazing guest experience.
- Monitored gameplay for adherence to rules and provided real-time feedback to participation.
- Resetting games to their original state to prepare for next cycle.
Server
Dave & Buster's
10.2023 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed order accuracy by effectively communicating with kitchen staff and bartenders.
- Trained new team members on menu offerings and service standards to ensure quality execution.
- Oversaw dining area cleanliness and organization, contributing to positive guest experiences.
- Collaborated with management to implement promotional events, increasing foot traffic and revenue.
Manager
The Love Store
12.2021 - 07.2024
- Oversaw daily operations, ensuring optimal product presentation and customer satisfaction.
- Managed inventory levels, implementing efficient stock replenishment processes.
- Trained and mentored staff on sales techniques and customer engagement strategies.
- Developed promotional displays to enhance store visibility and drive sales growth.
Team Leader, Sales Operations
GameStop
02.2021 - 05.2023
- Led cross-functional teams to streamline sales processes and enhance operational efficiency.
- Developed and implemented training programs for new sales operations staff.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Collaborated with marketing teams to align promotional campaigns with upcoming games.
- Established performance benchmark to monitor team productivity and drive continuous improvement before store location closed
Education
High School Diploma -
Magnolia High School
Anaheim, CA06-2011
Skills
- Strong communication skills
- Conflict resolution techniques
- Data analysis
- Adaptive learning strategies
- Customer support experience
- Player engagement techniques
- Strong work ethic
- First aid training
- Sales and upselling
- Teamwork and collaboration
- Positive attitude
- Time management
Timeline
Game Guide
The Escape Game
03.2025 - Current
Server
Dave & Buster's
10.2023 - Current
Manager
The Love Store
12.2021 - 07.2024
Team Leader, Sales Operations
GameStop
02.2021 - 05.2023
High School Diploma -
Magnolia High School