Summary
Work History
Education
Timeline
Generic

Stephanie Myers

New Fairfield,CT

Summary

Strategic and results-driven healthcare professional with extensive experience across front-end revenue cycle operations, Credentialed Epic Patient Access training, performance improvement, and data-driven analysis. Proven ability to assess workflows, identify inefficiencies, implement process improvements, and collaborate with informative services, Finance, and clinical leadership to enhance operational and financial performance. Adept at translating complex data into actionable insights and supporting enterprise-wide initiatives that improve efficiency, compliance, and patient access outcomes.

Work History

Educator-Epic Patient Access Trainer

Northwell Health
04.2025 - Current
  • Develop, implement, and evaluate Epic training programs across hospital, practice, corporate and site level operations to ensure standardization and best practices.
  • Deliver instructor-lead, virtual, and side-by-side training while adjusting curriculum, timelines, and resources to meet operational needs.
  • Collaborate with Information Services, operation leaders, and trainers to ensure system integration, optimization, and alignment with organization initiatives.
  • Provide strategic support to enterprise-wide Epic patient access initiatives, aligning training and workflow optimization with revenue cycle quality, efficiency and performance goals.
  • Support change management efforts by addressing workflow issues, regulatory updates, and insurance dash related changes affecting timely and accurate revenue cycle operations.
  • Analyze operational data, training outcomes error trends, and duplicate record activity to identify root causes and recommend process improvements impacting front end revenue cycle performance. Present impact analysis to senior leadership.

Medical Practice Patient Representative

Nuvance Health
01.2024 - 03.2025
  • Supported front end revenue cycle operations, including patient registration, insurance verification, scheduling, referrals, and co-pay collection.
  • Ensure accuracy of demographic and insurance data to reduce claim errors and downstream billing issues.
  • Assisted with patient flow optimization, pre-visit planning, and provider readiness.
  • Supported onboarding and training of new staff on workflows and electronic systems.
  • Served as a key point of contact for patients, providers, and administrative staff to resolve access and scheduling issues efficiently.
  • Awarded Bravo Agile award and Huron Rounding Recognition by management and peers.

Member Representative (Temp/ESRI/ESR2)

MetroPlus Health Plan/NYC Health & Hospitals
01.2013 - 01.2019
  • Delivered member support for Medicaid, Medicare, and SNAP benefits, including eligibility, renewals, and plan education.
  • Analyze member inquiries and trends to improve service delivery and retention outcomes.
  • Participated in special projects supporting senior leadership and department level initiatives.
  • Selected as departmental Advisory Board representative, contributing to operational improvements and member experience strategies.
  • Precepted and trained new hires on workflows, systems, and NYC HHC facility processes.
  • Served as a Spanish language liaison for members and Internal

Lasik Surgical Technician/Receptionist

Manhattan LASIK Center
01.2014 - 01.2016
  • Managed patient scheduling, front-desk operations, and confidential medical records.
  • Educated patients on post operative care and medication compliance.
  • Train your staff on clinical workflows, front desk operations, and equipment procedures.
  • Assisted physician during LASIK procedure.

Chemical Operations Specialist/Sergeant

U.S. Army & NY National Guard
01.2008 - 01.2014
  • Led and supervised personnel while managing operational timelines, resources, and compliance requirements.
  • Maintained databases, personnel records, and operational documentation.
  • Trained and evaluated team members, ensuring adherence to safety, regulatory, and procedural standards.
  • Awarded the Humane Service NY State Medal for efforts during Super Storm Sandy, National Defense Medal and Army Service Ribbon.

Education

Epic Credentialed Trainer - Patient Access Curriculum

Epic & Northwell Health
05.2025

Phlebotomy Technician Certification - undefined

Big Apple Training
04.2022

Bachelor of Science - Criminal Justice

Monroe College
06.2019

Timeline

Educator-Epic Patient Access Trainer

Northwell Health
04.2025 - Current

Medical Practice Patient Representative

Nuvance Health
01.2024 - 03.2025

Lasik Surgical Technician/Receptionist

Manhattan LASIK Center
01.2014 - 01.2016

Member Representative (Temp/ESRI/ESR2)

MetroPlus Health Plan/NYC Health & Hospitals
01.2013 - 01.2019

Chemical Operations Specialist/Sergeant

U.S. Army & NY National Guard
01.2008 - 01.2014

Epic Credentialed Trainer - Patient Access Curriculum

Epic & Northwell Health

Phlebotomy Technician Certification - undefined

Big Apple Training

Bachelor of Science - Criminal Justice

Monroe College

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Stephanie Myers