Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristian Rivera

Bronx,NY

Summary

Motivated IT support leader and certified Epic Cadence Analyst with over 5 years of experience managing and optimizing scheduling systems within healthcare environments. Proven expertise in handling networking issues, implementing new software and hardware, and providing end-user support for seamless operations. Skilled in workflow analysis, system configuration, and problem-solving to enhance performance across clinical and technical teams. Adept at training staff, improving efficiency, and ensuring regulatory compliance. Dedicated to driving technical improvements while delivering exceptional customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Epic Application Analyst (Patient Access)

New York Presbyterian
New York, NY
01.2022 - Current
  • Assists with go-live/Upgrades and support schedules as well as the coordination of field support activities and provides go-live and rollout support on new applications, modules, and functionality
  • Welcome analyst on configuring kiosks/troubleshooting issues for patient check in, in multiple locations
  • Participated in project planning and execution, working closely with cross-functional teams to deliver projects on time
  • Collaborate with cross-functional teams to configure, test, and optimize Epic Cadence/Welcome/Televox workflows
  • Conduct regular system audits and troubleshoot issues to ensure system integrity and reliability
  • Provide end-user training and support, empowering staff to maximize the benefits of Epic Cadence
  • Streamline appointment scheduling, registration, and patient access processes, reducing wait times and improving patient satisfaction.

Epic Application Analyst (Patient Access)

Columbia University
New York, NY
11.2019 - 01.2022
  • Diagnosing and troubleshooting end user problems over the phone for various Epic modules
  • Collaborate with cross-functional teams to plan and execute IT projects, including hardware refreshes, software upgrades, and migrations
  • Provide end-user technical support for hardware, software, and networking issues, ensuring prompt resolution and minimal downtime
  • Leading ongoing reviews of business processes and developing optimization strategies
  • Participate in implementation projects such as programming label machines/tablets to function with the EMR
  • Performing user acceptance testing; while serving as a liaison between stakeholders and users
  • Reduced support ticket time by 48% by implementing new SLA’s
  • Created documentation of all relevant process and workflows which resulted in easier onboarding for new employees.

Patient Logistics Supervisor (Grand Central/Cadence)

Montefiore Medical Center
Bronx, NY
07.2018 - 10.2019
  • Tasked with supervising the activities of a designated clinical function to ensure the delivery of quality patient care and compliance with regulatory requirements
  • Participate in systems evaluation and revision, policy and procedures formulation, departmental goals and objectives formation and completion, problem resolution
  • Increased bookings/appointments by 27% through the use of a new follow up workflow
  • Coordinated, prioritized, and monitored the job performance of staff to ensure effective and efficient customer service
  • Including but not limited to Registration, Insurance Verification, and Bed Control
  • Drafted and submitted written memorandums and reports regarding progress
  • Conducted analysis of progress and held monthly meetings regarding goals and tasks.

Education

Computer Information Systems -

Monroe College
Bronx, NY

Skills

  • Change Management
  • Project Planning
  • EPIC Welcome
  • EPIC Cadence/Prelude
  • Stakeholder Influence
  • Data-Driven
  • Scheduling Workflows
  • Staff Management
  • Problem-Solving
  • Application testing
  • Decision Trees

Certification

  • Epic Cadence
  • Epic Prelude
  • Epic Welcome

Timeline

Senior Epic Application Analyst (Patient Access)

New York Presbyterian
01.2022 - Current

Epic Application Analyst (Patient Access)

Columbia University
11.2019 - 01.2022

Patient Logistics Supervisor (Grand Central/Cadence)

Montefiore Medical Center
07.2018 - 10.2019

Computer Information Systems -

Monroe College

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Kristian Rivera