Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Nardozi

Pittsburgh,PA

Summary

A great communicator, courteous, friendly, and responsible. Demonstrates ability in problem-solving and maintaining high standards of organization. Hospitality professional with extensive experience in delivering top-notch customer service. Known for strong attention to detail and commitment to ensuring pleasant customer experience. Collaborative team player who adapts to changing needs and consistently achieves positive outcomes.

Overview

25
25
years of professional experience

Work History

Household Manager / Nanny

Twinkle Toes Nanny Agency
09.2000 - 08.2025
  • Promoted educational, physical, and social development while providing a safe and structured environment and being a positive role model
  • Developed, organized, and supervised daily living and educational and recreational activities while providing guidance and emotional support for developing youth
  • Organized and cared for clients homes and properties by maintaining daily living
  • Managed a large range of services including pet care, shopping and bill paying to provide clients with premium family time
  • Attended to children from newborn to teens, and those on the spectrum of special needs such as autism and ADHD

Hotel Front Desk Receptionist

Pisgah Inn
03.2025 - 06.2025
  • Greeted and assisted all guests with hospitality and displayed the best customer service to present the most pleasant experience in an upscale hotel located in a national park
  • Handled all front desk duties including guest check-ins, credit card transactions, phone calls, hotel / restaurant reservations, and register management
  • Responsible for nightly audit, cash handling, property retail banks, and data entry while using software such as Chorum, Maitre’d and Resy
  • Worked side by side with management to ensure a perfectly functional reception center

Content Proofreader and Customer Service Rep

Evatro
01.2023 - 12.2023
  • Ensured all content reflected and made sense according to professional native English speaking style, appearance, and American client relatability for international tech company
  • Meticulously reviewed websites and social media content for grammatical and spelling accuracy
  • Worked with international marketing and editing teams based in The United States, Turkey (Turkiye) and United Arab Emirates
  • Vocal representative for U.S. client base

Customer Service and Marketing Rep

Shukri Innovations
01.2019 - 03.2020
  • Pursued business development opportunities and fostered positive relationships with clients through engaging presentations
  • Proofread labels and materials prior to printing
  • Negotiated agreements between employees and resolved conflicts affecting performance
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases

Realtor / Real Estate Agent

Coldwell Banker
01.2015 - 12.2018
  • Provided close, personal attention and tenacious follow up to ensure best client experience and service possible with a focus on confidentiality
  • Developed and maintained relationships with clients through networking and cold calling
  • Guided clients from beginning to end of home buying process in choosing the right property.
  • Advertised client properties on websites, through social media and in real estate guides

Education

Real Estate Professional Licensee -

Career Growth Real Estate Academy
01.2015

Therapeutic Massage Therapy - undefined

Career Training Academy
01.2003

Skills

  • Property Management
  • Reception
  • Travel planning
  • Store opening and closing
  • Payment processing
  • Cash handling
  • Stocking and replenishing
  • Medical Records Management
  • Cultural awareness
  • Customer relations
  • Resolving discrepancies
  • Troubleshooting and resolution
  • Promotional marketing and advertising
  • Event planning
  • Proofreading
  • Front Desk Reception

Timeline

Hotel Front Desk Receptionist

Pisgah Inn
03.2025 - 06.2025

Content Proofreader and Customer Service Rep

Evatro
01.2023 - 12.2023

Customer Service and Marketing Rep

Shukri Innovations
01.2019 - 03.2020

Realtor / Real Estate Agent

Coldwell Banker
01.2015 - 12.2018

Household Manager / Nanny

Twinkle Toes Nanny Agency
09.2000 - 08.2025

Therapeutic Massage Therapy - undefined

Career Training Academy

Real Estate Professional Licensee -

Career Growth Real Estate Academy

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