Stephanie Nava-Mercado
Yucca Valley,CA
Summary
Detail-oriented professional with strong customer service skills. Proven ability to manage multiple projects while providing exceptional support. Ready to enhance operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Office Assistant
JRP Trucking LLC
La Puente, CA
12.2023 - 01.2026
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations, and provided exceptional service.
- Passionate about learning and committed to continual improvement.
Waitress
Silver Cue Billards
Huntington Park, CA
09.2020 - 11.2023
- Assisted in inventory management by restocking shelves and organizing merchandise.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and welcoming store environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Waitress
California Cafe
Los Angeles, CA
08.2017 - 11.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
Education
High School Diploma -
Greeley Alternative Program
Greeley, COSkills
- FLUENT IN SPANISH
- Multitasking Abilities
- Customer service
- Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Assistant
JRP Trucking LLC
12.2023 - 01.2026
Waitress
Silver Cue Billards
09.2020 - 11.2023
Waitress
California Cafe
08.2017 - 11.2020
High School Diploma -
Greeley Alternative Program