Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Nkongolo

Kent,Washington

Summary

Reliable, excellent communication skills, attentive to details, bilingual: English/French, team player.

Overview

16
16
years of professional experience

Work History

Banquet server

Gaylord Rockies
Aurora, Colorado
02.2019 - 06.2024
  • Attend pre-event meetings.
  • Set up for event.
  • Assist with food preparation.
  • Dress to event standards.
  • Memorize event menus.
  • Serve food and beverages.
  • Clear tables.
  • Clean up after the event

Order picker

Medline
Aurora, CO
07.2022 - 10.2023
  • Handling medical supplies and equipment in a distribution center.
  • Receiving shipments.
  • Storing inventory.
  • Picking and packing orders, and preparing items for shipment.

Program specialist

Covance
Gaithersburg, MD
12.2017 - 01.2018
  • Quickly and efficiently respond to incoming calls and faxes, identify how best to assist.
  • Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
  • Conduct insurance verifications to understand if patient’s prescribed therapy is eligible for coverage. Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.
  • Process patient applications of various complexities, and follow the programs specifications to determine their eligibility. Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary.
  • Liaise with partner distributors and pharmaceutical manufacturers to request products per the program’s guidelines and track shipments.
  • Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.
  • Be familiar with the market place and the insurance options available for patients. Educate patients on the available options as appropriate.
  • Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program’s tracking system.
  • Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct and concise language.

Customer service representative

The 125 Company
Germantown, MD
07.2015 - 10.2017
  • Obtained clients information by answering phone calls and verified the information.
  • Informed clients by explaining procedure; answering question; providing information.
  • Build sustainable relationship and engaged customer service by taking extra mile.
  • Built customer loyalty by placing follow up calls.
  • Answered emails from clients and worked on claims that needed to be reviewed and processed.

Sales Representative

Furniture & Rug Depot
Montgomery Village, MD
10.2014 - 01.2015
  • Greeted customers and ascertained what each customer wants or needs.
  • Described merchandise and explained its use and care for longevity.
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
  • Computed sales prices, totaled purchases, and received and processed cash or credit payment.
  • Answered questions regarding the store and its merchandise.

Cashier/Supervisor

Sears
Gaithersburg, MD
02.2010 - 08.2012
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reordered when inventory drops to a specified level.
  • Instructed staff on how to handle difficult and complicated sales.

Cashier

Safeway
Rockville, MD
10.2008 - 01.2012
  • Received payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issued receipts, refunds, credits, or change due to customers.
  • Assisted customers by providing information and resolving their complaints.
  • Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greeted customers entering establishments.
  • Performed other duties as assigned.

Sales Representative/Cashier

Radio Shack
Gaithersburg, MD
02.2009 - 02.2010
  • Received payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issued receipts, refunds, credits, or change due to customers.
  • Assisted customers by providing information and resolving their complaints.
  • Identified prices of goods and services, and tabulated purchases using calculators, cash registers, or optical price scanners.
  • Greeted customers entering the store.
  • Performed other duties as assigned.

Volunteer/ Receptionist

Stepping Stone
Rockville, MD
01.2009 - 12.2009
  • Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
  • Answered incoming phone calls courteously.
  • Scheduled appointments and maintained and updated appointment calendars for staff members and scheduled meetings.
  • Heard and resolved complaints from applicants seeking housing assistance.
  • Filed and maintained records.
  • Assessed caller’s needs to determine eligibility for clothing, housing, and other assistance.

Education

Associate Degree - Business Administration

Montgomery College
Rockville, MD
05.2015

High School Diploma - Rockville, MD

Wooton High School
Rockville, MD
01.2010

Silver spring, MD - Health Administration

Healthcare Access &registration Professional Program
Silver spring, MD

Skills

  • Dining customer service
  • Event setup
  • Front-of-house display creation
  • Flexible schedule
  • Wine recommendations
  • Dining crew workflow optimization

Timeline

Order picker

Medline
07.2022 - 10.2023

Banquet server

Gaylord Rockies
02.2019 - 06.2024

Program specialist

Covance
12.2017 - 01.2018

Customer service representative

The 125 Company
07.2015 - 10.2017

Sales Representative

Furniture & Rug Depot
10.2014 - 01.2015

Cashier/Supervisor

Sears
02.2010 - 08.2012

Sales Representative/Cashier

Radio Shack
02.2009 - 02.2010

Volunteer/ Receptionist

Stepping Stone
01.2009 - 12.2009

Cashier

Safeway
10.2008 - 01.2012

Associate Degree - Business Administration

Montgomery College

High School Diploma - Rockville, MD

Wooton High School

Silver spring, MD - Health Administration

Healthcare Access &registration Professional Program

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