Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stephanie Nkongolo

Stephanie Nkongolo

Renton,WA

Summary

Customer service representative with more than five years of experience in retail, and call center thrilled for the opportunity to use excellent interpersonal skills in a program specialist role. Offers deep knowledge data entry, claim processing and maintaining high customer service standards. Experience answering income calls and insurance verification.

Dependable banquet server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

10
10
years of professional experience

Work History

Banquet Server

Gaylord Rockies
01.2019 - Current
  • Run food from the kitchen to banquet hall on demand.
  • Assist with food and table prep before events begins.
  • Set up buffets with food presentation standards and practices in mind, ensuring safe food.
  • Serve plated dinner guests and respond to requests for beverages, appetizers, and other needs.
  • Clean up venue after events ends and assist with inventory, food storage and another closeout.
  • Served food and beverages promptly with focused attention to customer needs.
  • Handled food and beverage orders for up to 2000 guests, delivering prompt and friendly service.

Program Specialist

Covance
12.2017 - 07.2018
  • Quickly and efficiently responded to incoming calls and faxes, identify how best to assist.
  • Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
  • Conducted insurance verifications to understand if patient’s prescribed therapy is eligible for coverage.
  • Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.
  • Processed patient applications of various complexities and follow the programs specifications to determine their eligibility.
  • Placed follow up calls and respond to enquiries from patients and/or healthcare providers, as necessary.
  • Liaised with partner distributors and pharmaceutical manufacturers to request products per the program’s guidelines and track shipments.
  • Coordinated the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.
  • Be familiar with the marketplace and the insurance options available for patients. Educate patients on the available options as appropriate.
  • Assisted with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program’s tracking system.
  • Maintained a professional and friendly demeanor.
  • Express thoughts and instructions clearly in both verbal and written communication, uses grammatically correct and concise language.
  • Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Established goals and created action plans to achieve goals.

Customer Service Rep

125 Company
07.2015 - 10.2017
  • Quickly and efficiently respond to incoming calls and faxes from employers and employees, identify how best to assist.
  • Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
  • Process new enrollment for pretax benefit for multiple employers.
  • Requested EOBs to verify the deductible amount charged for the HRA account.
  • Request itemized bill or receipt to verify medical service for FSA account.
  • Process medical claims that need to be reimbursed and mail checks to employees or employers.
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.

Education

Associate of Business Administration -

Montgomery College
Rockville, MD
05.2015

High School Diploma -

Thomas Wootton
Rockville, MD
06.2010

Skills

  • Administrative skills
  • Team player
  • Customer service
  • Self-starter
  • Attention to detail
  • Well organized
  • Strong work ethic
  • Performance improvement
  • Multitasking and organization
  • Positive and professional

Timeline

Banquet Server

Gaylord Rockies
01.2019 - Current

Program Specialist

Covance
12.2017 - 07.2018

Customer Service Rep

125 Company
07.2015 - 10.2017

Associate of Business Administration -

Montgomery College

High School Diploma -

Thomas Wootton

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Stephanie Nkongolo