STEPHANIE NOLAN
Hayward,CA
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
16
16
years of professional experience
Work History
Community Manager
Essex Property Trust
2018.06 - 2023.08
- Professionally managed 3 Essex Communities in total of 747 combined units in San Francisco, Lafayette and Richmond area.
- First Community Manager within Essex company to successfully complete training programs "Steps to Success" and recommended improvements in upper management to enhance effectiveness.
- Successfully collaborated with redevelopment team and vendors to increase gross revenue year over year.
Community Director
FPI Management
2017.12 - 2018.04
- Managed 2 Mosaic communities in Fremont and Hayward CA. Combined total of 238 apartment homes while completing major renovations.
- Managed on site renovations and capital management projects. Awarded Vision of Excellence Award for Best Renovation completed in Ownership's portfolio.
- Communicated effectively with owners, residents, and on-site associates
Community Manager
Pegasus Residential
2015.04 - 2017.12
- Successfully managed community of 192 apartment homes while completing major renovations.
- Responded to fire caused by lighting. Working directly with City of Durham to ensure permits and inspections were up to code for reconstruction.
- Worked with maintenance staff to complete timely repairs and enhancements.
Resident Services Manager
EdR Trust
2014.04 - 2015.04
- Assisted Management with newly constructed high rise apartment community of 454 units.
- Generated professional networks by engaging in professional, industry and government organizations.
- Post rent payments and prepare bank deposits as well as follow up on collections, post late notices and late fees.
Marketing Manager
Emergency Reconstruction
2013.09 - 2014.04
- Assisted with first response services during fire/flood damages and other natural disasters.
- Directed and coordinated marketing activities and policies to promote products and services. Increasing sales over 60%.
Assistant Community Manager
EMIC
2011.09 - 2013.08
- Managed community of 355 apartment homes.
- Introduce and monitor effective lease renewal programs. Follow up on delinquent tenants and coordinate collection procedures.
Small Business Specialist
Bank Of America
2007.07 - 2011.08
- Accomplished Personal business banker in San Francisco CA and promoted to Business Banker in Las Vegas NV professionalizing in personal and business accounts.
Education
Associate of Science - Engineering
Naval Academy Basic Engineering Common Core
Chicago, IL06.2007
Associate of Science - Engineering
Naval Academy Basic Engineering Common Core
San Diego, Yokoska Japan 10.2005
Skills
- Amsi/MRI/Yardi/Bluemoon/Onsite
- Google Ad Words/Microsoft office/Excel
- Funnel and Sightplan
- Staff Training and development
- Payroll processing
- Bilingual (English/Spanish)
- Financial budgeting and reporting
- Event planning
- Partnership development
- Marketing and advertising
Timeline
Community Manager
Essex Property Trust
2018.06 - 2023.08
Community Director
FPI Management
2017.12 - 2018.04
Community Manager
Pegasus Residential
2015.04 - 2017.12
Resident Services Manager
EdR Trust
2014.04 - 2015.04
Marketing Manager
Emergency Reconstruction
2013.09 - 2014.04
Assistant Community Manager
EMIC
2011.09 - 2013.08
Small Business Specialist
Bank Of America
2007.07 - 2011.08
Associate of Science - Engineering
Naval Academy Basic Engineering Common Core
Associate of Science - Engineering
Naval Academy Basic Engineering Common Core