Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Stephanie Nolen

Cincinnati,OH

Summary

Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient in establishing trusting relationships and customer retention. Hardworking, Dependable,Passionate Team Player.

Overview

11
11
years of professional experience

Work History

STNA

IntelyCare
01.2021 - Current
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.

STNA

Ohio Living Llanfair
10.2022 - 07.2024
  • Participated in professional development opportunities to stay current in STNA best practices and industry trends.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
  • Kept accurate records of patients' care, condition, and progress.

STNA

Mt Washington Care
01.2016 - 03.2022
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.

Remote Customer Support

StarTek
11.2013 - 02.2015
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.

Education

Stna - Healthcare

Rn&associates
Cincinnati, OH
06.2015

Skills

  • Customer service background
  • Product and Service Promotion
  • Customer Retention
  • Active Listening
  • Critical Thinking
  • Data Entry

Timeline

STNA

Ohio Living Llanfair
10.2022 - 07.2024

STNA

IntelyCare
01.2021 - Current

STNA

Mt Washington Care
01.2016 - 03.2022

Remote Customer Support

StarTek
11.2013 - 02.2015

Stna - Healthcare

Rn&associates

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Stephanie Nolen