Hi, I’m
Stephanie Norris
Experienced Retail Associate and Systems Analyst
Sacramento,CA
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Well-versed in retail strategies and practices focused on analyzing and improving complex business systems. Skilled in defining problems, evaluating conditions and developing forward-thinking solutions. Gifted project manager, team leader and consensus-builder.
Overview
7
years of professional experience
2
Languages
Work History
Commerce Bank
Business Line Systems Analyst
04.2022 - Current
Job overview
- Provides level II technical support.
- Implements hardware and software point of sale systems.
- Conferred with clients regarding information processing or computation needs.
- Prepared and presented technical proposals for clients.
- Administers system change control and maintain system access in test and production environments by adhering to policies/procedures and documenting all changes
Commerce BankKansas City, MO
Personal Banker
01.2018 - 04.2022
Job overview
- Met or exceeded 100% of projected sales goals, resulting in promotion.
- Mentored fellow bankers on rapport building and sales strategies.
- Completed at least 15 direct sales to clients per month.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Executed wire transfers of funds in compliance with banking best practices.
Banana RepublicKansas City, KS
Sales Associate
12.2016 - 01.2018
Job overview
- Increased purchase amounts by cross-selling with similar products.
- Adhered to company initiatives and achieved sales goals by using sales techniques
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Collected payments and provided accurate change.
Education
University of Missouri-Kansas CityKansas City, MO
Bachelor of Arts from Business Management
05.2021
University Overview
- Academic Excellence Award Recipient
- Fall/Spring of 2020-2021 School Year - Dean's List
- Member of UMKC Honors College, 2019-2021
- Member of Sigma Alpha Pi, 2020-2021
- Top Ranked: 10%
- 3.8 GPA - Graduated magna cum laude
Skills
- Feature and Functionality Understanding
- Software and Hardware Implementation
- Report Preparation
- Enhancement Support
- Technologically-Savvy
- Personnel Training
- Verbal and Written Communication
- Sales Promotion
Languages
English
Native/ Bilingual
Spanish
Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Line Systems Analyst
Commerce Bank
04.2022 - Current
Personal Banker
Commerce Bank
01.2018 - 04.2022
Sales Associate
Banana Republic
12.2016 - 01.2018
University of Missouri-Kansas City
Bachelor of Arts from Business Management
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