Stephanie Occil
Orlando,FL
Summary
Results-driven Technical Support Representative with expertise in troubleshooting and customer service. Resolves complex issues effectively while enhancing product appeal and driving sales. Strong communication and problem-solving skills foster customer satisfaction and team collaboration.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Stylist
American Threads
Orlando
2025.10 - Current
- Created custom looks for clients based on their individual style, body type, and personality.
- Conducted personal styling sessions that personalized customer shopping experiences.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Cultivated strong relationships with customers by delivering accurate service and product knowledge, enhancing their loyalty.
- Managed multiple tasks while ensuring exceptional customer service, contributing to a seamless shopping environment.
Technical Support Representative/Customer Sales Representative
Asurion
Orlando
2022.06 - 2026.02
- Acted as the first point of contact for incoming technical service calls.
- Resolved various technical issues for customers via telephone and remote access, enhancing customer satisfaction.
- Provided technical assistance for diverse electronic devices and services.
- Assisted customers with various types of technical issues via telephone and remote access.
- Trained new hires on best practices for customer service interactions, improving team proficiency and service quality.
Cashier/Receptionist Administrator
Fields BMW Of South Orlando
Orlando, Florida
2021.10 - 2022.05
- Collected card and cash payments from clients, ensuring accuracy and security in transactions.
- Answered questions and resolved issues for customers, escalating to management as needed to ensure satisfaction.
- Utilized Excel spreadsheets to systematically organize daily payments, facilitating financial tracking.
- Collected card payments and large cash sums from clients at point of sale.
- Utilized Excel spreadsheets to organize payments from day to day basis.
Guest Service Associate
TopGolf
Orlando, FL
2019.07 - 2020.07
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
- Personally addressed and welcomed hundreds of guests to business per day, improving overall customer service and engagement
- Resolved customer issues to uphold high standards of satisfaction while ensuring cleanliness and organization in all areas
- Answered questions about local area and company services to enhance guest experience
- Build customer’s confidence by actively listening to concerns and giving appropriate feedback
Education
Associates of Art -
Southeastern University
Lakeland, FL 2018.08 - 2019.05
Diploma -
Cypress Creek High School
Skills
- Effective team player
- Client relationship building
- Active listening
- Adaptability to change
- Problem resolution
- Service support
Timeline
Stylist
American Threads
2025.10 - Current
Technical Support Representative/Customer Sales Representative
Asurion
2022.06 - 2026.02
Cashier/Receptionist Administrator
Fields BMW Of South Orlando
2021.10 - 2022.05
Guest Service Associate
TopGolf
2019.07 - 2020.07
Associates of Art -
Southeastern University
2018.08 - 2019.05
Diploma -
Cypress Creek High School