Stephanie Orellana
Forest Hills,NY
Summary
Hospitality leader with over 10 years of experience managing front-of-house teams and delivering high-quality guest experiences in high-volume restaurant and hospitality environments. Experienced in staff training, service operations, scheduling, and team leadership, with a strong focus on maintaining service standards and efficient daily operations. Known for building strong teams, resolving guest concerns, and ensuring smooth coordination between front-of-house staff, kitchen teams, and management.
Overview
7
7
years of professional experience
Work History
Custom Visibility Manager
AP Keaton
08.2022 - 11.2025
- Managed national marketing visibility projects across multiple markets, overseeing execution of 1,800+ initiatives annually (~150 per month).
- Owned regional project budgets, developing quotes based on site surveys and submitting proposals for brand approval.
- Coordinated vendors and field teams nationwide to conduct site surveys and execute installations according to brand standards.
- Procured materials directly from vendors within approved budgets, identifying cost efficiencies to improve overall project profitability.
- Managed project timelines, logistics, and execution to ensure projects were delivered on schedule.
Assistant General Manager
Anejo
08.2020 - 09.2023
- Managed daily restaurant operations including scheduling, staffing, payroll, and service coordination.
- Oversaw labor planning and operational workflow during high-volume service periods.
- Trained and supervised staff while ensuring operational procedures were followed.
- Handled financial reporting, deposits, and operational documentation.
- Maintained compliance with health department and safety regulations.
Food & Beverage Manager
The Collective
11.2019 - 03.2020
- Managed daily hospitality operations of the café and bar, including scheduling, inventory, and service standards.
- Assisted in the development and launch of a new F&B concept supporting a co-living hospitality brand.
- Partnered with vendors and internal teams to support operational efficiency and service standards.
- Developed training materials and onboarding processes for front-of-house staff.
- Ensured food safety and sanitation standards were followed in accordance with health department regulations.
Food & Beverage Manager
Gerber Group
03.2019 - 11.2019
- Directed front-of-house service operations and in-room dining staff in a high-end hospitality environment.
- Managed events, vendor partnerships, promotions, and guest engagement initiatives.
- Produced weekly operational reports tracking sales trends and team performance.
- Maintained food safety and sanitation compliance, reinforcing proper procedures with service staff.
Project Onboarding/ Training Manager
Estiatorio Milos
07.2018 - 03.2019
- Led recruitment coordination and candidate screening to support front-of-house staffing needs.
- Designed and facilitated onboarding and orientation programs to prepare new hires for service operations and hospitality standards.
- Delivered training through classroom instruction and floor observation, supporting staff development and service consistency.
- Partnered with management to reinforce restaurant policies, service expectations, and operational procedures.
- Ensured onboarding and training aligned with health department guidelines, food safety standards, and company policies.
Skills
- Front-of-House Operations
Guest Experience & Service Recovery
Staff Training & Development
Team Leadership & Scheduling
High-Volume Service Environments - Restaurant & Hospitality Operations
Vendor Coordination
Inventory & Cost Control
Operational Reporting
Event & Service Coordination
- Leadership & Communication
Cross-Team Collaboration
Staff Coaching & Performance Management
Problem Solving & Service Resolution - Compliance & Standards
Food Safety & Sanitation Compliance
Health Department Guidelines
Timeline
Custom Visibility Manager
AP Keaton
08.2022 - 11.2025
Assistant General Manager
Anejo
08.2020 - 09.2023
Food & Beverage Manager
The Collective
11.2019 - 03.2020
Food & Beverage Manager
Gerber Group
03.2019 - 11.2019
Project Onboarding/ Training Manager
Estiatorio Milos
07.2018 - 03.2019