Stephanie Ostertag
Portland,OR
Summary
Accomplished management professional with exceptional interpersonal and communication skills who encourages others to work together to achieve a common goal. Adept problem solver focused on continuous improvement through root cause analysis. Currently seeking a role that will allow me to utilize my skills and experience to positively impact an organization while allowing me to grow both personally and professionally.
Overview
23
23
years of professional experience
Work History
Executive Team Leader
Target
06.2022 - Current
- Established culture of accountability among team members, empowering them to take ownership over their individual contributions while also fostering collaboration toward shared objectives.
- Implemented comprehensive staff training program that focused on customer service skills, boosting overall client satisfaction ratings and improving positive guest feedback by 42% in 4 months.
- Identified potential areas of inefficiency within existing processes, recommending strategic changes that led to significant time savings for both guests and staff members.
Sr. Customer Support Manager
MTI - Mobile Technologies Inc.
06.2021 - Current
- Create effective customer service procedures, policies and standards while maintaining accurate records and documentation of all customer interaction and discussions.
- Supervise daily operations of customer support team and encourage cross-functional collaboration with other departments to ensure customer needs are met to the highest standards.
- Standardize measurable performance goals that translate into daily reports which allow for streamlined communication and real time constructive feedback that ensures performance expectations are met or exceeded.
- Effectively implement process and technology changes through strategic partnership across multiple platforms to provide clear and consistent communication resulting in successful transitions within project deadline
Talent Acquisition Specialist
MTI - Mobile Technologies Inc.
12.2020 - 06.2021
- Created and maintained a candidate pool or qualified applicants through multi channel talent sourcing.
- Identified high potential individuals based on anticipated client needs through screening processes.
- Collaborated with client admins to schedule interviews & solicited real time feedback from both candidate and client to ensure quality experiences were maintained on both ends.
Customer Engagement Specialist
Permits.com
01.2020 - 12.2020
- Created an audit system to verify firm and regulatory processes were communicated, documented and implemented well before projected deadlines.
- Managed overall project accuracy data on multiple contract accounts while maintaining financial database on customer fees and deposits.
- Proactively identified existing compliance issues with clients and provided guidance to avoid potential setbacks within project space.
Elementary School Teacher
Hoke County Schools
03.2018 - 12.2019
- Established, clear objectives for all lessons, units, and projects by developing lesson plans according to students' academic needs, including both group and individual work resulting in 12% overall grade improvement for students.
Food and Beverage Director
American Embassy Employees' Association Of Dhaka
07.2014 - 12.2014
- Organized and directed worker training programs Improved staff morale, and standards for personnel performance and customer service. Resulting in 20% turnover reduction.
- Oversaw food preparations, monitored safety protocols, and quality assurance by completing frequent checks of line resulting in 80% food waste reduction. While maintaining P&L goals on over $1.5million inventory
US Air Force Air Transportation Specialist
United States Air Force, USAF
05.2001 - 04.2005
- Collaborated across multiple agencies both military and federal to ensure all shipments were compliant by verifying hazardous materials were properly documented & labeled, and all cargo was within customs & agriculture requirements specific to aircraft destination.
Education
Bachelor of Science - Education
University of Phoenix
Tempe, AZ2019
Associate of Science - Culinary Arts
Pima Community College
Tucson, AZ2014
Skills
- Analytical problem solver
- Team Building
- Customer Relations
- Report preparation
- Cross Functional Relationships
- Data Management
Timeline
Executive Team Leader
Target
06.2022 - Current
Sr. Customer Support Manager
MTI - Mobile Technologies Inc.
06.2021 - Current
Talent Acquisition Specialist
MTI - Mobile Technologies Inc.
12.2020 - 06.2021
Customer Engagement Specialist
Permits.com
01.2020 - 12.2020
Elementary School Teacher
Hoke County Schools
03.2018 - 12.2019
Food and Beverage Director
American Embassy Employees' Association Of Dhaka
07.2014 - 12.2014
US Air Force Air Transportation Specialist
United States Air Force, USAF
05.2001 - 04.2005
Bachelor of Science - Education
University of Phoenix
Associate of Science - Culinary Arts
Pima Community College
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