Stephanie Owens

• Oversaw daily operations, ensuring adherence to company standards and policies.
• Developed training programs for staff, enhancing service quality and team performance.
• Implemented inventory management systems, optimizing stock levels and reducing waste.
• Analyzed customer feedback to improve menu offerings and overall guest experience.
• Collaborated with marketing team to design promotions, increasing customer engagement.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Launched restaurant as General Manager, overseeing all operational aspects from ground up.

Recruited front-of-house and back-of-house personnel while designing effective training programs.

Developed diverse food and drink menu aligned with customer expectations.

Negotiated with various distributors to optimize inventory choices for cost efficiency.

Organized educational liquor classes and food tastings to drive sales growth.

Handled payroll, inventory control, ordering processes, schedules, and financial reporting.

Assisted in implementing marketing initiatives to attract new patrons.

Oversaw staffing and scheduling to ensure optimal workforce management.

Conducted monthly inventory and ordered liquor, implementing menu changes every four months.

Managed biweekly payroll processes and coordinated payroll collection.

Ensured professional guest service through effective communication and attention to detail.

Scheduled night entertainment to enhance bar atmosphere during operational hours.

Expedited food service from kitchen window to maintain efficiency in operations.

• Crafted signature cocktails and beverages based on customer preferences.
• Maintained bar cleanliness and organized inventory for efficient operations.
• Trained new staff on bartending techniques and customer service standards.
• Developed promotional drink specials to enhance sales and customer engagement.
• Monitored alcohol consumption to ensure compliance with legal regulations.
• Collaborated with kitchen staff to synchronize food and drink service during peak hours.
• Built rapport with customers, fostering a welcoming atmosphere for repeat business.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Obtained cash bank and stocked service bar to prepare for operation.