Stephanie Palazzolo

• Processed referral requests from patients, doctors and other health care professionals.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Prepared lab specimens for diagnostic evaluation.
• Safely administered vaccinations, providing education to patients on vaccines, dosage, indications, precautions, contraindications and potential side effects.
• Processed payments and applied to customer balances.
• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

• Processed referral requests from patients, doctors and other health care professionals.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Monitored referrals to foster timely completion and followed up with physicians to facilitate.
• Accessed and reviewed patient records to verify receipt completed referral paperwork.
• Scheduled appointments with specialists on behalf of clients.
• Assisted with completion of referral forms and verified data accuracy and completion
• Assisted with discharge planning coordination and post-acute care referrals.

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• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Built and maintained positive working relationships with patients and staff.
• Took copayments and compiled daily financial records.
• Used Next Gen to schedule appointments.
• Balanced deposits and credit card payments each day.
• Investigated insurance claims denials and appeals.
• Answered incoming calls, scheduled appointments and filed medical records.

Referral Coordinator for 3 Internal Medicine Physicians Same as above duties. Hospital Billing/Coding for each Physician.

Same as above PSR duties.

• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Entered data into system and updated customer contacts with information to keep records current.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained electronic filing systems and categorized documents.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Volunteered to help with special projects of varying degrees of complexity.