Stephanie Palmer
Waipahu,Hawaii
Summary
Experienced Bartender with a demonstrated history of working in high-volume settings. Strengths include mixology, customer service, and multitasking while maintaining cleanliness and organization behind the bar. Previous roles have resulted in increased guest satisfaction levels due to consistent delivery of quality beverages and excellent service standards.
Overview
18
18
years of professional experience
Work History
Banquet Bartender/ Bartender
Four Season Resort
Kapolei, Hawaii
05.2022 - 02.2026
- Prep cambros/ carts with product for each specific event according to the BEO
- Set up full bar at set location by clients (Anywhere client wants on property)
- Worked at Pool and Beach Bar both as a server and bartender. Opened and closed checks.
Financial Consultant
AXA Advisors/ Equitable Advisors
Honolulu, Hawaii
05.2016 - 01.2023
- Analyzed client financial data to develop tailored investment strategies.
- Collaborated with clients to assess financial goals and objectives.
- Provided ongoing support during the implementation of financial plans.
- Developed comprehensive reports for client portfolio reviews and evaluations.
Lead Bartender
Pomakai’i Ballrooms
Honolulu, Hawaii
04.2013 - 09.2016
- Helped with pricing and set up on touch POS.
- Crafted signature cocktails using fresh ingredients and innovative techniques.
- Maintained cleanliness and organization of bar area for optimal operations.
- Trained new bartenders on drink preparation and customer service standards.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
Operations Manager
Buho Cocina y Cantina
Honolulu, Hawaii
04.2014 - 06.2015
- Kept labor costs below expectation constantly, while scheduling all FOH employees.
- Created floor plans for special events. Responsible for all coordination of events and catering.
- Managed daily operations to ensure smooth workflow in the restaurant.
- Trained and mentored staff to enhance service quality and efficiency.
- Oversaw inventory control and supply chain management processes.
- Developed and implemented standard operating procedures for staff adherence.
- Coordinated events and catering services to meet customer needs effectively.
- Collaborated with kitchen staff to optimize menu offerings.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Bartender
Top of Waikiki
Honolulu, Hawaii
05.2012 - 06.2014
- Crafted signature cocktails using fresh ingredients and unique techniques.
- Provided exceptional customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Trained new bartenders on drink preparation and customer interaction skills.
- Engaged guests with friendly conversation to enhance their dining experience.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bartender/ Server
Hawaii Prince Hotel
Honolulu, Hawaii
07.2011 - 04.2014
- Balanced cash drawer.
- Mixed and served a variety of cocktails and beverages for guests.
- Provided excellent customer service to enhance guest experiences.
- Managed inventory levels and restocked supplies as needed.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Bartender
Level 4 nightclub
Honolulu, Hawaii
05.2008 - 06.2010
- Crafted signature cocktails using fresh ingredients and unique techniques.
- Provided exceptional customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Prepared and served beverages according to company standards and guidelines.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Poured wine, beer, and cocktails for patrons.
- Performed opening and closing duties including restocking supplies.
Education
Psychology and Sociology -
Bellevue Community College
Bellevue, WAHotel, Hospitality and Tourism -
Mercer Island High School/ NEVAC
Mercer Island, WASkills
- Daily operations of a bar/restaurant
- Cocktail preparation
- Inventory management
- POS operation
- Beverage knowledge
- Team leadership
- Problem solving
- Efficient multitasking
Community Service
- Leadership in Community Service, 2018
- Alzheimer's Association, Committee member, Organize for Longest Day and Alzheimer’s Walk., Helped organize volunteers and staff, raise money and other donations.
- Hawaiian Humane Society, Volunteer, Help staff with adoptions and training., Help promote for more volunteers., Walked dogs and played with the cats.
- Aloha United Way, Volunteer, Helped with Homeless Keiki School drive, collecting donations., Organizing hygiene packs for the homeless and any other fundraising or volunteering they need.
Timeline
Banquet Bartender/ Bartender
Four Season Resort
05.2022 - 02.2026
Financial Consultant
AXA Advisors/ Equitable Advisors
05.2016 - 01.2023
Operations Manager
Buho Cocina y Cantina
04.2014 - 06.2015
Lead Bartender
Pomakai’i Ballrooms
04.2013 - 09.2016
Bartender
Top of Waikiki
05.2012 - 06.2014
Bartender/ Server
Hawaii Prince Hotel
07.2011 - 04.2014
Bartender
Level 4 nightclub
05.2008 - 06.2010
Psychology and Sociology -
Bellevue Community College
Hotel, Hospitality and Tourism -
Mercer Island High School/ NEVAC