STEPHANIE PEREIRA
Ruskin
Summary
Customer-focused professional with extensive experience in property management and customer service. After successfully managing household responsibilities, including maintenance, repairs, and property improvements, I am eager to leverage my skills as a Resident Relations Specialist at Progress Residential. Known for exceptional problem-solving abilities and a proactive approach to ensuring high-quality service, I am committed to delivering outstanding resident experiences and operational efficiency.
Overview
14
14
years of professional experience
Work History
In-Store Lead Generator/Brand Ambassador
One Green Filter
04.2024 - 06.2024
- Introduced company services to potential customers at home improvement stores.
- Collected leads through customer surveys and face-to-face interactions.
- Demonstrated strong communication skills and professional appearance.
Bilingual Customer Service Representative
General Dynamics Information Technology
05.2015 - 05.2020
- Addressed and resolved customer inquiries efficiently.
- Managed both Tier 1 and Tier 2 Marketplace and Medicare calls, providing detailed information and solutions.
- Ensured strict confidentiality and compliance with HIPAA regulations.
- Suggested process improvements to enhance service quality.
Office Manager / Assistant Supervisor
Sunroof Sound and Security
08.2013 - 10.2014
- Handled calls, appointments, and customer inquiries.
- Managed inventory and ensured the office was stocked with necessary tools and supplies.
- Coordinated minor repairs and maintenance tasks, ensuring the smooth operation of office facilities.
Server/Cashier
Athens Pizza and Family Restaurant
09.2010 - 07.2013
- Handled customer transactions accurately.
- Provided exceptional service, contributing to customer satisfaction and repeat business.
- Assisted kitchen staff during peak hours for timely food delivery.
Education
High school - Graphic Arts
Center for Technical Education
01.2011
Skills
- Customer service excellence
- Detail-oriented and safety-conscious
- Goal setting and achievement
- Employee engagement
- Special events
- Friendly and positive
- Problem-solving
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
In-Store Lead Generator/Brand Ambassador
One Green Filter
04.2024 - 06.2024
Bilingual Customer Service Representative
General Dynamics Information Technology
05.2015 - 05.2020
Office Manager / Assistant Supervisor
Sunroof Sound and Security
08.2013 - 10.2014
Server/Cashier
Athens Pizza and Family Restaurant
09.2010 - 07.2013
High school - Graphic Arts
Center for Technical Education
Additional Qualifications
- Excellent time management and organizational abilities
- Responsible with company and personal property
- Professional appearance
- Ability to lift 50lbs
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