Stephanie Petithory
Pleasant Hill,IA
Summary
Dynamic retail professional with proven expertise in operations management and team . Skilled in enhancing customer satisfaction through effective communication and staff training. Adept at inventory control and cash handling, consistently improving accuracy and efficiency in fast-paced environments. Committed to fostering positive team dynamics and achieving business objectives.
Overview
23
23
years of professional experience
Work History
Asst Manager
SKECHERS Factory Outlet
Altoona, IA
08.2023 - 01.2026
- Assisted in managing daily operations and workflow efficiency
- Supported team in achieving customer satisfaction through effective communication
- Learned to utilize inventory management systems for stock tracking
- Contributed to scheduling and resource allocation for optimal productivity
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Store Manager
Sally Beauty Supply
West Des Moines
03.2003 - 08.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
- Managed inventory levels, optimizing stock replenishment to meet customer demand.
- Implemented visual merchandising strategies to enhance product display and increase sales.
- Collaborated with corporate teams on marketing initiatives, aligning local strategies with brand objectives.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
High School Diploma -
North High School
Des Moines, IASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Task delegation
- Staff supervision
- Staff management
- Workload management
- Retail operations
- Operations management
- Retail operations management
- Policy enforcement
Timeline
Asst Manager
SKECHERS Factory Outlet
08.2023 - 01.2026
Store Manager
Sally Beauty Supply
03.2003 - 08.2023
High School Diploma -
North High School