Stephanie Pham
Riverside,CA
Summary
Motivated and enthusiastic professional with a passion for creating and implementing effective methods to contribute to company success. Possesses excellent communication and organizational skills in diverse, fast-paced environments. Dependable and outgoing candidate who is dedicated to contributing to the achievements of an organization at any level.
Overview
3
3
years of professional experience
Work History
Massage Boutique Experience Guide
The NOW Massage
08.2022 - 08.2023
- Collaborated with team members to resolve guest concerns and deliver enhanced guest experiences.
- Responded to a high volume of incoming calls and emails, utilizing communication skills to address guests' problems, needs, and opportunities.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Generated detailed spreadsheets in Excel to track client bookings, payments, and inventory, resulting in improved organization and accuracy.
- Delivered exceptional customer service by creating welcoming, positive experiences.
Poke Server
Blue Whale Poke Bar
09.2021 - 12.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience for incoming guests.
- Exceled in a fast-paced work environment, efficiently handling customer orders and maintaining quality standards.
Estate Sales Specialist
Franco Estate Specialists
11.2020 - 08.2021
- Provided excellent service to all customers and potential customers in a fast-paced environment
- Created and implemented sales strategies to successfully meet company targets.
- Built rapport with customers, assessed needs to make product recommendations, and served customers with knowledgeable support.
- Built relationships with customers and the community to promote long-term business growth.
Education
Bachelor of Arts - Sociology
University of California, Riverside
Riverside, CA06.2025
Skills
- Customer Experience Management
- Organizational Systems
- POS Systems and Ordering Platforms
- Sales and Upselling
- Conflict Management
- High-Volume Environments
Timeline
Massage Boutique Experience Guide
The NOW Massage
08.2022 - 08.2023
Poke Server
Blue Whale Poke Bar
09.2021 - 12.2021
Estate Sales Specialist
Franco Estate Specialists
11.2020 - 08.2021
Bachelor of Arts - Sociology
University of California, Riverside
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