Stephanie Phatiphong
Dundalk,MD
Summary
Accomplished professional known for effective teamwork, staff leadership, and collaborative success. Demonstrates consistent punctuality, strong work ethic, and adept conflict resolution. Experienced in strategic planning, equipment troubleshooting, and achieving goals with precision. Skilled at training and mentoring teams, making decisive decisions, and maintaining meticulous attention to detail. Proficient in security camera monitoring, clear verbal and written communication, and custodial, sanitation, and organizational responsibilities. Dedicated to creating secure, efficient, and well-organized environments that support operational excellence.
Overview
22
22
years of professional experience
Work History
Customer Service Representative/Shift Lead
Gold's Gym
02.2022 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service, addressing concerns promptly and ensuring positive experiences.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Warehouse Associate
Amazon
04.2021 - 02.2024
- Efficiently performed key warehouse tasks, including picking, packing, sorting, and shipping to meet daily productivity goals. Identified workflow inefficiencies and implemented solutions to optimize operations and maintain high accuracy rates.
- Earned promotion through consistent performance and leadership, taking on additional responsibilities such as supervising associates, ensuring adherence to safety protocols, and addressing operational challenges.
Security Ambassador
Maryland Live! Casino
12.2016 - 02.2022
- Delivered exceptional customer service while ensuring the safety and security of employees and patrons, fostering a welcoming and secure environment.
- Responded promptly to calls via radio and phone,
coordinating resolutions for safety concerns, patron needs, and operational requirements with precision and professionalism. - Adapted to various responsibilities, including door patrol, ID verification, rover observation, garage navigation, dispatching, and logging. Proactively addressed safety issues, facilitated asset transportation, and provided escorts to support company operations.
Armed Security Officer
Amerigaurd Security
08.2012 - 12.2016
- Protected individuals and assets by deterring theft, loss, and unauthorized activities through diligent patrols, monitoring of CCTV systems, and thorough inspections of access points, perimeters, and restricted areas.
- Held Top Secret security clearance, enabling authorized access to highly secure facilities and sensitive operational areas while ensuring full compliance with government regulations
Supervisor Security Officer
MVM, Inc
06.2011 - 12.2016
- Oversaw and directed a team of 22 security officers, ensuring adherence to policies, procedures, and contract requirements to maintain a safe and secure environment.
- Monitored and logged visitors electronically, operated magnetometers and X-ray machines, and conducted thorough vehicle inspections to secure the premises and regulate campus access.
- Maintained an effective working relationship with the Contract Officers Representative (COR), providing regular updates on security operations, addressing concerns, and ensuring contract compliance.
- Acted as the first responder to incidents, assessing situations, coordinating responses, and making informed decisions to mitigate risks and maintain order.
- Developed and distributed weekly schedules to ensure optimal coverage, balancing operational needs with team availability. Provided positive reinforcement and recognized team achievements to foster morale.
- Completed detailed logs, records, and incident reports with professionalism and precision, ensuring documentation met government standards and provided sufficient detail for audit purposes.
- Delivered exceptional service to staff, visitors, and clients, addressing inquiries and concerns promptly while maintaining a secure and welcoming atmosphere.
Supervisor Security Officer
U.S. Security Associates
01.2004 - 06.2011
- Supported law enforcement bomb detection efforts by transporting and screening randomly selected packages with certified K-9 units.
- Conducted regular patrols of facility to detect and deter security threats.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
Education
Completed Credits Towards BA Degree. - Business
Bowie State University
Bowie, MD01.2009
Completed Credits Towards BA Degree - Business
Alderson Broaddus College
Philippi, WV01.2008
Diploma - High School
Albert Einstein High School
Kensington, MD01.2004
Skills
- Teamwork, staff management and collaboration
- Punctuality and work ethic
- Conflict resolution
- Strategic planning
- Equipment troubleshooting
- Goal oriented
- Training and mentoring
- Decision-making
- Attention to detail
- Security camera monitoring
- Verbal and written communication
- Custodial, Sanitation and Organization
Timeline
Customer Service Representative/Shift Lead
Gold's Gym
02.2022 - Current
Warehouse Associate
Amazon
04.2021 - 02.2024
Security Ambassador
Maryland Live! Casino
12.2016 - 02.2022
Armed Security Officer
Amerigaurd Security
08.2012 - 12.2016
Supervisor Security Officer
MVM, Inc
06.2011 - 12.2016
Supervisor Security Officer
U.S. Security Associates
01.2004 - 06.2011
Diploma - High School
Albert Einstein High School
Completed Credits Towards BA Degree. - Business
Bowie State University
Completed Credits Towards BA Degree - Business
Alderson Broaddus College
Employee of the Year 2024
Awarded Employee of the Year for outstanding performance, dedication, and contributions to team success.
Consistently exceeded performance goals and demonstrated exceptional work ethic and reliability.
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