Stephanie Philpot-Lewis
Pensacola,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, dispatching, database management. Recognized for exemplary leadership, customer service and team collaboration.
Overview
33
33
years of professional experience
Work History
Mass Transit Bus Operator
Board of County Commissioners
Pensacola, Florida
09.2023 - Current
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Enforced passenger rules and regulations while providing courteous service.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Adhered to all traffic laws including speed limits, stop signs, signals..
- Communicated regularly with dispatch personnel via two-way radio systems.
- Managed time effectively by arriving at stops on schedule according to route times.
Trolley Bus Operator
Blue Arbor
Gulf Breeze, FL
05.2023 - 09.2023
- Provided safe and reliable transportation for passengers to their destinations.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Recorded accurate mileage logs for each shift worked in accordance with company policies.
School Bus Driver
Escambia County School District
Pensacola, FL
02.2017 - 07.2023
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Assisted with loading and unloading of passengers as needed.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Communicated effectively with parents regarding student transportation issues.
Operations Supervisor
IDI Transportation & Logistics
Jacksonville, Florida
01.1991 - 12.1997
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
Education
BBA - Business Administration And Management
The University of West Florida
Pensacola, FL07-2023
Associate of Arts - Business Administration And Management
Pensacola State College
Pensacola, FL08-1989
Skills
- Operations Management
- Customer Relations
- Schedule Adherence
- Passenger Assistance
- Area knowledge
- Customer Relationship Management
- Management Scheduling Coordination
References
References available upon request.
Timeline
Mass Transit Bus Operator
Board of County Commissioners
09.2023 - Current
Trolley Bus Operator
Blue Arbor
05.2023 - 09.2023
School Bus Driver
Escambia County School District
02.2017 - 07.2023
Operations Supervisor
IDI Transportation & Logistics
01.1991 - 12.1997
BBA - Business Administration And Management
The University of West Florida
Associate of Arts - Business Administration And Management
Pensacola State College
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