Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Stephanie Pilkins

Belleville

Summary

I am experienced with team leadership, customer service, and operational efficiency. I am known for reliability and adaptability, with strong organizational and communication skills. I am a very hard worker and tend to learn new skills quickly. Being a team player is what I do best!

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

CosmoProf
10.2020 - Current
  • Supervise daily store operations to make sure there is optimal performance and customer satisfaction.
  • Train and mentor staff in product knowledge and sales techniques to enhance team effectiveness.
  • Implement inventory management practices to maintain stock levels and minimize shrinkage.
  • Analyze sales data to identify current trends, adjusting strategies for improved profit.
  • Create promotional displays and merchandising strategies to attract customers and drive sales growth.
  • Manage cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Team Leader

Applebee's Neighborhood Grill & Bar
05.2012 - 09.2019
  • Led team to enhance service efficiency and guest satisfaction.
  • Mentored new trainees, fostering skill development and confidence.
  • Improved workflow by implementing effective communication strategies.
  • Developed training materials to support staff readiness and service quality.
  • Managed high-volume shifts, ensuring seamless operations.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.

Education

Cosmetology License - Cosmetology

L'esprit Academy
Canton, MI
08-2021

Franklin High School
Livonia, MI
01-2009

Skills

  • Team Player
  • Quick Learner
  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Time management
  • Attention to detail
  • Hiring and training

Interests

  • Avid Reader
  • Gardening
  • Spending time with my 2 daughters!

Timeline

Assistant Store Manager

CosmoProf
10.2020 - Current

Team Leader

Applebee's Neighborhood Grill & Bar
05.2012 - 09.2019

Cosmetology License - Cosmetology

L'esprit Academy

Franklin High School

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