Stephanie Pina
Coachella,CA
Summary
Organized Operations Lead with a background in motivating, coaching, and overseeing teams by employing excellent interpersonal and multitasking skills such as strong, independent judgment, and critical-thinking abilities. Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Enthusiastic Gift Shop Cashier with background in retail and customer service. Significant experience in cash handling, inventory management, and point-of-sale operations. Strong skills in providing excellent customer service, resolving issues promptly, and maintaining clean and organized store environments.
Overview
2
2
years of professional experience
Work History
Operations
Acrisure Arena
Palm Desert, CA
11.2022 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource
allocation or process improvements within the operations department. - Fostered a positive work environment by promoting open communication, teamwork, and
employee engagement. - Conducted regular performance assessments, providing constructive feedback and
identifying areas for growth and development among team members. - Planned operations and activities, and led projects.
- Streamlined operations by implementing efficient processes and optimizing workflows
Gift Shop Cashier
Travel Traders LLC at JW Marriott Desert Springs
Palm Desert, CA
09.2024 - 04.2025
- Answered phone calls to assist customers with questions and orders.
- Counted cash drawers periodically during shifts to ensure accuracy of funds.
- Greeted customers warmly and responded to inquiries in a timely manner.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Calculated discounts, returns and exchanges promptly while maintaining accuracy.
- Scanned items and checked pricing on cash register for accuracy.
- Arranged window displays, signs, price tags and other promotional materials accurately.
- Stocked shelves with merchandise and ensured displays were attractive and inviting.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Organized backroom stock areas according to company guidelines.
Delivery Driver
AutoZone
Coachella, CA
08.2024 - 11.2024
- Loaded and unloaded vehicles at distribution center and delivery address.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Presented order bills and collected payments for deliveries.
- Monitored fuel level throughout shift and refueled when necessary.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Utilized street maps to plan and determine most efficient routes.
- Utilized GPS and maps for efficient route planning.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Education
High School Diploma -
Indio High School
Indio, CA05-2022
Skills
- Team building
- Employee training
- Project management
- Resource allocation
- Process improvement
- Customer service
- Cash handling
- Inventory management
- Visual merchandising
- Energetic attitude
- Handling complaints
- Purchase assistance
- Price verification
- Route planning
- GPS navigation
- Delivery documentation
- Problem solving
- Clear communication
- Fluent in english
- Fluent in spanish
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Gift Shop Cashier
Travel Traders LLC at JW Marriott Desert Springs
09.2024 - 04.2025
Delivery Driver
AutoZone
08.2024 - 11.2024
Operations
Acrisure Arena
11.2022 - Current
High School Diploma -
Indio High School
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