STEPHANIE PLAYER
Irrigon,OR
Summary
I have worked in many different environments from customer service to caregiving to security. I generally get a long with anyone and I strive to be the best I can be at any job I may have.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager
Umatilla County Housing Authority
Hermiston, OR
11.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Security Officer
First Coast Security Services
Boardman, OR
06.2024 - 11.2024
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Leasing Agent
New Earth Residential
Richland, WA
11.2022 - 06.2024
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
- Used Resman to keep record of financial transactions and rental applications.
- Kept meticulous records of correspondence between management and tenants.
- Performed biannual inspections of 138 units to insure they were in compliance with the lease agreement.
- Conducted thorough eligibility assessments, ensuring proper matching of clients to affordable housing options.
- Participated in ongoing professional development opportunities to remain current on industry trends and best practices in affordable housing administration.
- Implemented innovative solutions for affordable housing challenges faced by the community''s residents.
Front Desk Agent
Best Western Premier
Pasco, WA
07.2022 - 11.2022
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Answered multi-line phone system and greeted callers enthusiastically.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Support Staff Member
Breakthrough Inc
05.2021 - 12.2021
- Administered medication as directed by physician.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
Assistant Store Manager
USA Gasoline
12.2017 - 12.2018
- Accurately counted tills and facilitated point of sale (POS) purchases.
- Counted safe up to $5,000 at a time and made bank deposits of up to $10,000.
- Generated daily reports and compared competitor gas sales prices, forwarding this information to supervisor and corporate staff.
- Checked inventory monthly and ordered new products as needed.
- Adhered to all state and federal regulations regarding the sale of tobacco or alcohol.
Education
High School Diploma -
Carroll High School
Ozark, AL05.2005
Skills
- Customer assistance
- Point of Sale Knowledge
- Time management skills
- Customer Relations
- Money handling
- Resman
- Yardi
- Tenant tech
- Staff Management
- Negotiation
- Verbal and written communication
- Complaint resolution
- Good listening skills
- Hospitality Service Expertise
- Client communication
- Writing reports
Certification
- First Aid/CPR Certified
- Blood Borne Pathogen
- Right Response
Timeline
Property Manager
Umatilla County Housing Authority
11.2024 - Current
Security Officer
First Coast Security Services
06.2024 - 11.2024
Leasing Agent
New Earth Residential
11.2022 - 06.2024
Front Desk Agent
Best Western Premier
07.2022 - 11.2022
Support Staff Member
Breakthrough Inc
05.2021 - 12.2021
Assistant Store Manager
USA Gasoline
12.2017 - 12.2018
High School Diploma -
Carroll High School