Stephanie Pratt

Supervisor Medical Clinical Operations

Optum, UnitedHealth Group

07.1990 - Current

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Responsible for all aspects of the accounts receivable for multi - specialty practice.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Continuous check ins and evaluations of team members to ensure they are in the right role and shift accordingly.
Maintained compliance with company policies, objectives, and communication goals.
Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Mentoring many over the years for upward growth and development in the organization.
Responsible for Quality Assurance Audits on each member monthly ensuring Quality and Production standards set by the company are being met.
Initiating corrective actions for staff not meeting expectations in roles. Clear expectations laid out and bench mark timelines set to ensure time for employee to improve.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members. I have continuously received recognition for having longevity of team members.
Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed. In 2023, top recognition for exceeding charges /cash forecast for clients.
Strong relationship building skills in both communication and delivery of results. Consistently received 10 scoring on MPF surveys from clients year after year.
Partnered with Offshore Vendor to work cohesively to parcel out basic functions such as data entry, payment posting and easy denials/AR follow up.